Tenant Service Liaison

Job description

MISSION STATEMENT
Are you ready to give back to the community while pursuing your passion? For over 50 years, Acacia Network and its affiliates have been committed to improving the quality-of-life and wellbeing of underserved communities in New York City and beyond. We are one of the leading human services organizations in New York City and the largest Hispanic-led nonprofit in the State, serving over 150,000 individuals every year. Our programs serve individuals at every age and developmental level, from the very young through our daycare programs to mature adults through our older adults centers. Our extensive array of community-based services are fully integrated, bilingual and culturally competent.
POSITION OVERVIEW
Under supervision of the Senior Property Manager of Regions 4, 5 and 6, the Tenant Services Liaison is responsible for providing support to the tenants impacted by the Urban Renaissance Collaborative Year 15 redevelopment project. The project includes property improvements which may require tenants to be temporarily relocated while work is completed in their respective units.
KEY ESSENTIAL FUNCTIONS
Tenant Support
• Connect with tenants to provide information of upcoming renovation work in their units.
• Assist in coordinating relocation of tenants, whether on a day-to-day basis or for temporary relocation due to complexity of the renovation work slated for their unit.
• Serve as tenant contact for questions and concerns and keep Property Manager informed of tenant concerns/needs related to the renovation work.
• Create and process work orders and coordinate property/unit access
• Respond to all tenant requests and calls to determine urgency
• Track service calls from entry to close via work order management software
• Assist with tenant renewals, leasing and recertification documentation
• Schedule and coordinate required support for relocation of tenants during renovation in their unit.
• Ensure that all service and maintenance requests are addressed in a timely manner
• Organize and lead tenants’ meetings
• Join collaborative administrative and construction meetings
• Other administrative duties as assigned

REQUIREMENTS
• Associate’s degree or an equivalent related field required
• Bi-lingual (English/Spanish), preferred
• One (1+) years previous relevant experience in a housing property management environment
• Ability to use business acumen to exercise good judgment and decision-making
• Ability to deal with sensitive issues with diplomacy and discretion
• Great Customer service skills
• Must be able to multitask with strong organizational skills
• Excellent interpersonal skills and able to communicate both verbally and in written form
• Commitment to cultural diversity and sensitivity
• Ability to maintain a professional demeanor under pressure, and operate with a keen sense of urgency and commitment to quality
• Willingness to perform other related duties as assigned

WHY JOIN US?
Acacia Network provides a comprehensive and competitive benefits package to our employees. In addition to a competitive salary, our benefits include medical, dental, and vision coverage. We also offer generous paid time off, including vacation days and paid holidays, to support a healthy work-life balance. We prioritize the well-being of our employees both professionally and personally.
As an Equal Opportunity Employer, we encourage individuals from all backgrounds to apply.