Technical Support Analyst I

Job description

At our company, our mission starts with our people. Guided by our HEART values of Humility, Excellence, Accountability, Respect, and Trust, we strive to create a workplace where teammates feel valued, supported, and empowered to do their best work every day.
Think you’ve got what it takes?
• Provides user support, problem analysis, technical assistance, and training for clinical and business information systems
• Diagnoses and resolves hardware, software, peripheral, and network issues and coordinates technical solutions
• Monitors the call tracking system, prioritizes requests, and performs routine hardware and software maintenance
• Plans, implements, tests, and troubleshoots systems software and monitors system performance, capacity, and file management
• Participates in technology projects, coordinates technical activities, and develops project plans and user documentation
• Provides individual and group training on computer hardware, software, and applications and shares technical guidance with other analysts
• Supports research initiatives and new technology implementations and recommends solutions aligned with organizational standards
• Follows customer service standards, computer security procedures, and software copyright requirements
• Prepares ticketing and performance reports, identifies improvement areas, and communicates progress to management
• Maintains current knowledge of technology developments, industry practices, and application products
• High school diploma or GED required
• Bachelor’s degree in a related technical or scientific discipline preferred
• 3 years of technical support or IT experience required
• Preferred Comptia A+ certification