Switchboard Operator

Job description

Methodist Hospital is looking to hire a Switchboard Operator to join our switchboard team!
Join us as a Partner for Good and help us make an impact on the care and experience that our patients and their families receive every day.
The Switchboard Operator is responsible for providing prompt, courteous and effective response to all calls into Park Nicollet Health Services through the Switchboard. This colleague must be a strong multi-tasker, problem solver, possess critical thinking skills and be detail oriented.
This includes:
• Routing calls to appropriate departments.
• Providing patient information, paging on call physicians, code processing, and related communication services.
• Prioritize response to a wide variety of routine, public service and emergency support calls, requiring various problem-solving techniques and judgment.
• Respond to emergency alerts and alarms to activate proper response.
• Provide general assistance to colleagues, patients, visitors, and members.

Work Schedule: FTE: 1.0 (40 hrs. weekly), Day/Evening Shift
Required Qualifications:
• Minimum 1 year client facing customer service required.
• Highly skilled in multitasking, detail-oriented, and possesses strong critical thinking and problem-solving abilities. Demonstrates excellent customer service skills and maintains emotional composure during emergencies.

PREFERRED QUALIFICATIONS:
• Post-secondary education.
• Call center or Switchboard experience.
• Knowledge of Health Care industry; eagerness to take on projects and challenges.

Benefits:
Park Nicollet offers a competitive benefits package (for eligible positions) that includes medical insurance, dental insurance, a retirement program, time away from work, insurance options, tuition reimbursement, an employee assistance program, onsite clinic and much more!