Switchboard Operator

Job description

Purpose of Position:
Operate the telephone communication center between the public and patients, physicians and personnel and coordinate patient pick up from and/or delivery to the hospital.
Uphold the organization’s vision, mission, and corporate values. Demonstrate understanding of and compliance with organization’s policies, procedures, code of conduct and work rules.
Essential Functions:
• Answer multi-line phone system, triaging emergency phone calls and routing them to appropriate personnel
• Dispatch drivers for patient pick up from and delivery to hospital by receiving requests, logging in logistical information and performing any necessary follow-up
• Ensure communication area is kept clean and orderly, maintain adequate supplies for the copy machine and fax and assist with data input as needed
• Forward calls at the end of the day
• Perform ongoing education with appropriate staff as needed
• Assist with various functions as needed basis PFS/H I M
• Assist with billing and patient accounts to include data entry, filing, archiving, scanning, etc
• Perform other duties as assigned

Personal Traits:
All Norton Sound Health Corporation employees are expected to consistently demonstrate the organization’s values: integrity, cultural sensitivity and respect for traditional values, continual learning and improving, compassion, teamwork and pride. Employees are expected to demonstrate integrity, professionalism, accountability, cooperation with and consideration of others.
Required Knowledge:
All Norton Sound Health Corporation employees are expected to have general knowledge of typical office technologies such as computers, printers, copiers, fax machines, and typical office software.
Job Specific knowledge is listed below:
• Above average knowledge of computer and equipment operation
• Above average communication skills
• Above average problem solving and critical thinking skills
• Ability to lead, direct and evaluate the work of others

Required Skills and Abilities:
All Norton Sound Health Corporation employees are expected to have a broad range of skills and abilities centered around a strong patient focus, efficient performance, and teamwork. All employees should have patient/customer service skills, interpersonal skills and good communication skills. All employees should have the ability to manage their time and organize their work to ensure efficient performance. In addition, all employees should have the ability to follow policy, procedure and instructions, actively communicate with their supervisors to ensure understanding and manage their work accordingly. Finally, all employees should have the ability to understand and manage patient/customer confidentiality.
Job specific skills and abilities are listed below:
• Excellent verbal communication skills
• Above average customer service skills

Minimum Requirements
Education
Degree
Program
High School Diploma or Equivalent
Experience
General (Non-supervisory)
Supervisory
Amount:
90 days
performing work in medical office or hospital setting working with patient accounts and/or billing
NA
Type:
Credentials
Licensure, Certification, Etc.
N/A
Physical Requirements:
∙Use hands and arms to operate office or clinical equipment
∙Sit more than half the workday
∙Stand and/or walk less than half the workday
∙Bend, stretch, twist, crouch and/or reach
∙View electronic monitors for prolonged periods of time
∙Use hands and arms for repetitive motion tasks consistently for more than one hour at a time
∙Lift or carry unaided less than 25 pounds
Push or pull using up to moderate force
∙See and hear with normal acuity
Working Conditions:
∙Work is conducted in a standard office environment
∙Minimal travel is required (less than 25% of the time)