Surgical Services Patient Visitor Rep - Surgical Services Support Personnel

Job description

Job Requirements
POSITION SUMMARY
The Surgical Services Patient Visitor Representative is responsible for providing Quality/No Harm, Customer Experience, and Stewardship by providing compassionate, accurate and timely information and customer assistance to our patients, families, visitors, and associates in Surgical Reception.
PRIMARY ACCOUNTABILITIES
• Greets and assists patients and visitors in a warm and welcoming manner.
• Answers telephones promptly and courteously.
• Assists family members with the EASE application.
• Makes regular contact with people in waiting area; providing emotional support to stressed visitors and patients.
• Responds positively to the needs of patients and their families.
• Communicates any concerns or questions from patients or families to the appropriate staff for resolution.
• Maintains confidentiality, sharing sensitive information only with appropriate people.
• Assists with maintaining a clean work area.
• Provides accurate directions to customers, having them escorted whenever possible.

Work Experience
MINIMUM QUALIFICATIONS
• Education: High school graduate or equivalent
• Certification: Must hold current American Heart Association Basic Life Support Healthcare Provider Completion Card prior to start date and maintain
• Knowledge/Skills/Abilities:
• Excellent customer service skills
• Ability to work autonomously with minimal supervision
• Strong communication skills and professional presence
• Good organizational skills with basic computer skills
• Ability to maintain composure in stressful environment

PHYSICAL REQUIREMENTS
• Majority of time involves sitting or standing; occasional walking, bending, stooping
• Long periods of computer time or at workstation
• Light work that may include lifting or moving objects up to 20 pounds with or without assistance.
• May be exposed to inside environments with varied temperatures, air quality, lighting and/or low to moderate noise
• Communicating with others to exchange information.
• Visual acuity and hand-eye coordination to perform tasks
• Workspace may vary from open to confined.
• May require travel to various facilities within and beyond county perimeter; may require use of personal vehicle

Benefits
ABOUT HEALTH FIRST
At Health First, diversity and inclusion are essential for our continued growth and evolution. Working together, we strive to build and nurture a culture that recognizes, encourages, and respects the diverse voices of our associates. We know through experience that different ideas, perspectives, and backgrounds create a stronger and more collaborative work environment that delivers better results. As an organization, it fuels our innovation and connects us closer to our associates, customers, and the communities we serve.
Schedule : Full-Time
Shift Times : Variable
Paygrade : PG-22