Supv. Scheduler

Job description

Job Description:
Coordinate and supervise the daily operations of the Schedulers. The key access functions comprise scheduling, determining urgent/emergent case triage, pre-registration, insurance verification, pre-authorization, collection of patient payments and financial assessment for the EPCHD programs. Activities include direct supervision of associates with regard to work scheduling, training, evaluation, and discipline to insure associate members take appropriate action for services rendered by the hospital. The goals of the department are to provide excellent customer service and improve patient access to services. Responsible for the department quality improvement program.
Required Skills:
• Effective written and verbal communication skills required.
• Experience in training/education in registration related systems.
• Ability to prioritize, multi-task, delegate and supervise effectively.
• Strong ability to communicate with the public.
• Maintain knowledge of complex regulatory (JCAHO), Medicare, and third party payer requirements and ensuring all staff understand and adhere to standards.
• Ability to exercise sound judgment in unusual or stressful situations.
• Must be able to work in a fast paced environment with frequent interruptions.
• Knowledgeable of healthcare financial procedures and an understanding of cash collection and training tools and techniques.
• Bilingual English/Spanish required.
• Analytical and problem-solving skills.
• Proficiency in computer software programs and use of basic office equipment required.

Required Experience:
Work Experience:
Three years experience in insurance, managed care, private physician's office practice or hospital registration setting required.
One year supervisory experience required.
License/Registration/Certification:
Certification as a Certified Healthcare Access Manager (CHAM) preferred.
Education and Training:
High School Diploma or equivalent. Associate degree in related field preferred.