Supervisor Practice Operations - Neurosurgical Care

Job description

Join CommunityCommunity Health Network was created by our neighbors, for our neighbors. Over 60 years later, “community” is still the heart of our organization. It means providing our neighbors with the best care possible, backed by state-of-the-art technology. It means getting involved in the communities we serve through volunteer opportunities and benefits initiatives. It means ensuring our dedicated caregivers can learn and grow to stay at the top of their fields and to better serve our patients. And above all, it means exceptional care, simply delivered — and we couldn’t do it without you. Make a DifferenceThe Supervisor Practice Operations supports the Practice Administrator/Manager in daily practice operations, with primary responsibility for front office oversight. This role ensures efficient workflows, appropriate staffing, strong customer service, and positive patient experience. Responsibilities include supporting daily front office operations, managing workflows and staffing coverage, coordinating schedules and call-ins, and maintaining Kronos timekeeping and approvals. The supervisor oversees work queues, reporting, and operational processes, assists patients with billing inquiries and payment processes, and partners with leadership on staffing, engagement, and performance. This role also provides coaching and feedback, supports staff development, contributes to hiring and performance reviews, and fosters a positive, inclusive, high-performing team environment. Exceptional Skills and QualificationsAssociate’s Degree with 4 years of relevant healthcare experience (preferred), orBachelor’s Degree or equivalent healthcare experience (preferred), orEquivalent combination of education and experience5+ years in a healthcare environment (front office/customer service required)2+ years of supervisory or lead front office experienceBilling experience preferredDemonstrate strong communication, organization, and problem-solving skillsAbility to balance multiple priorities and make day-to-day operational decisionsStrong communication, organization, problem-solving skills.