Supervisor- Patient Access (Clinic)

Job description

Overview
Join Our Team at Oklahoma Heart Hospital (OHH)
ONE TEAM. ALL HEART. At OHH, we believe that patient care is truly at the heart of everything we do. Our dedicated team members are involved in every step of our patients’ journeys, bringing hope, compassion, and healing to both patients and their families. Together with our physicians and caregivers, we’re shaping the future of heart care in Oklahoma by serving the state and leading the nation.
Why You'll Love Working Here:
• Comprehensive Benefits:
• Medical, Dental, and Vision coverage
• 401(k) plan with employer match
• Long-term and short-term disability
• Employee Assistance Programs (EAP)
• Paid Time Off (PTO)
• Extended Medical Benefits (EMB)
• Opportunities for continuing education and professional growth

Please note that benefits may vary by position, and some roles (like PRN, Flex, Float, etc.) may have exclusions. For eligible positions, benefits start on your first day!
We can’t wait for you to join our heart-centered team!
Responsibilities
Under the direction of the Patient Access Manager, oversees daily medical clinic front office operations, including patient check-in, check-out, registration, and float receptionist coverage. Supports staff, coordinates scheduling and staffing, resolves workflow issues, and promotes accurate registration, efficient clinic operations, and exceptional patient service. Assists with recruitment, onboarding, training, timekeeping, and performance monitoring. Conducts regular visits to main campuses and satellite clinics. Travel between locations and occasional schedule flexibility are required.
Key Responsibilities:
• Oversee daily medical clinic front office operations, including patient check-in, check-out, registration, and customer service.
• Coordinate float receptionist schedules and staffing coverage for PTO, absences, vacancies, and changing clinic needs.
• Serve as the primary resource for staff questions, workflow troubleshooting, and routine operational concerns.
• Ensure accurate patient registration, insurance verification, patient identification, consent documentation, and medical record scanning.
• Assist with recruitment, interviewing, onboarding, orientation, and training of new employees.
• Monitor staff performance, productivity, registration accuracy, and point-of-service collections; provide coaching and feedback.
• Review timecards, assist with corrections, and report attendance concerns and payroll discrepancies.
• Address routine patient concerns, support service recovery, and escalate unresolved issues appropriately.
• Conduct regular visits to main campuses and satellite clinics to support staff and promote consistent workflows.
• Identify opportunities to improve staffing, patient access, workflow efficiency, and overall clinic operations.

Qualifications
Education : High school diploma or equivalent required. Bachelors’ degree preferred.
Experience : Three (3) plus years of work experience in a front office medical setting or patient access experience preferred. Previous lea, supervisory, or staff training experience preferred. Epic experience preferred.
Working Knowledge : Knowledge of registration, check-in, check-out, insurance verification, pre-registration work queues, and point-of-service collections. Ability to train staff, troubleshoot workflows, resolve conflicts, and maintain effective relationships with patients, caregivers, providers, and team members.
As part of our team, you are empowered to work collaboratively with our physicians and other caregivers, and play an integral role in setting the standard for excellence in patient care. Every team member at OHH plays an integral role in our patients’ experience. They are the reason OHH continues to serve the state and lead the nation. Be part of the future of cardiac care.
Education : High school diploma or equivalent required. Bachelors’ degree preferred.
Experience : Three (3) plus years of work experience in a front office medical setting or patient access experience preferred. Previous lea, supervisory, or staff training experience preferred. Epic experience preferred.
Working Knowledge : Knowledge of registration, check-in, check-out, insurance verification, pre-registration work queues, and point-of-service collections. Ability to train staff, troubleshoot workflows, resolve conflicts, and maintain effective relationships with patients, caregivers, providers, and team members.
As part of our team, you are empowered to work collaboratively with our physicians and other caregivers, and play an integral role in setting the standard for excellence in patient care. Every team member at OHH plays an integral role in our patients’ experience. They are the reason OHH continues to serve the state and lead the nation. Be part of the future of cardiac care.