Supervisor-Crisis Intervention - Lebanon Crisis

Job description

Full-time, Evenings
80 hrs/2 weeks
2-10pm
On call component & weekends as needed
General Summary
Provides leadership and oversight of daily crisis intervention operations to ensure the delivery of safe, timely, and high-quality behavioral health services. Responsible for supervising staff, coordinating workflows, and supporting clinical decision-making while maintaining compliance with organizational standards. Contributes to improved patient outcomes through effective crisis assessment, intervention, and continuity of care.
Duties and Responsibilities
Essential Functions:
• Assists in quality assurance by review and audit of EMR documentation and paperwork.
• Provides team members with timely feedback regarding their performance and clarification of work expectations, including verbal and written feedback for job performance issues.
• Assists in onboarding new staff and providing ongoing training and education to the department.
• Oversees and prepares staff scheduling and participates in the shift’s workflow to support staff, including filling staffing gaps as necessary to ensure adequate coverage.
• Evaluates work performance, completes annual performance reviews, and makes recommendations for personnel actions.
• Serves as an on-call leader on a rotating schedule to provide support to staff during non-traditional business hours.
• Compiles data for and prepares regularly scheduled or special reports, analyses and statements.
• Provides guidance, support, and crisis intervention as appropriate at the time of initial telephone contact with clients, and schedules initial office visit.
• Ensures continuity of care through close follow-up on all cases until a reasonable level of problem resolution is accomplished.
• In conjunction with the Director/Manager, identifies lean management opportunities, implements process improvements and policies, and monitors achievement of departmental objectives.
• Provides satisfactory customer services to patients, families and personnel by assessing complaints or grievances and appropriately documenting follow up.
• Develops relationships with community agencies, groups, professional affiliations as appropriate.

Common Expectations:
• Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation.
• Maintains established policies and procedures, objectives, quality assessment, safety, environmental and infection control standards.
• Enhances professional growth and development through participation in educational programs, current literature, in-service meetings, and workshops.

Qualifications
Minimum Education:
• Bachelors Degree Required
• Masters Degree Preferred

Work Experience:
• 2 years Experience in Psychology or related field. Required
• 1 year Supervisory experience. Preferred

Driver's License Statement:
Must possess a valid driver's license in the current state of residence. Driving record must meet requirements established by WellSpan Risk Management.
Courses and Training:
• Emergency Behavioral Health Training within 180 days Required

Knowledge, Skills, and Abilities:
• Excellent human relations and oral/written communication skills.
• Strong organizational and time management skills, with the ability to prioritize and manage multiple tasks in a fast-paced environment.
• Demonstrated conflict resolution and de-escalation skills with team members, patients, and community partners.
• Ability to provide effective coaching, mentoring, and performance feedback to support staff development and accountability.
• Ability to make sound clinical and operational decisions under pressure.
• Ability to analyze data, monitor performance metrics, and support quality improvement initiatives.
• Strong problem-solving and critical thinking skills.
• Proficiency in electronic medical records (EMR) systems and documentation standards.

Benefits Offered:
• Comprehensive health benefits
• Retirement savings plan
• Paid time off (PTO)
• Education assistance
• Financial education and support, including DailyPay
• Expanded Paid Parental Leave

For additional details: Benefits & Incentives | WellSpan Careers (joinwellspan.org)