Supervisor- Ambulatory Care Call Center
Temple University Health System
- Philadelphia, PA
- Full-time
Job description
The Supervisor, Ambulatory Care Call Center Operations will be responsible for successfully supervising the organizational and administrative operations of the NPO, Phone Triage, and Central Scheduling teams. Supporting the Manager, Ambulatory Care Ops, this position will be responsible for time labor management, team performance, and issue resolution. This position will also collaborate with the clinical teams; namely, nurse navigation, the phone triage nursing team, and the clinics/network sites to ensure accurate appointment scheduling for new and return patients and proper triaging of patient triage calls.
Education
High School Diploma or Equivalent Required
Associate's Degree in related field Preferred
Experience
2 years experience in a supervisory/lead role Required
2 years experience in a healthcare-related setting Required
General Experience with and knowledge of hospital scheduling and billing systems,
preferably Epic Required
Licenses
More jobs at Temple University Health System
- Patient Care Technician ICU 24HR Day Shift (7am-7:30pm) Chestnut Hill Hospital — Temple University Health System · Philadelphia, PA
- Laboratory Supervisor (FT; Evenings) - Temple Women & Families — Temple University Health System · Philadelphia, PA
- Mental Health Technician Psych 4A 40HR Day Shift (7am-3:30pm) Episcopal Campus — Temple University Health System · Philadelphia, PA
- Medical Assistant (37.5 hrs., F/T | Rotating Days) -Temple Physicians Inc. at Old Bustleton — Temple University Health System · Philadelphia, PA
- Emg Technician [Per Diem, Rotating| Neurology] - Temple Faculty Practice Plan — Temple University Health System · Philadelphia, PA
- Medical Assistant (40hrs, F/T | Rotating Days | Temple Lung Center) -Temple Physicians Inc. — Temple University Health System · Philadelphia, PA