Supervisor- Access Center

Job description

Location Detail: 100 Pearl Street Hartford (10484)
Shift Detail: Mon-Fri
Start here at Hartford HealthCare and be part of something better!
Every day, more than 40,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do. We invite you to become part of Connecticut’s most comprehensive healthcare network.
The Hartford HealthCare Access Center is the central access point for scheduling which will provide timely, accurate, friendly, and clinically appropriate access to Medical Group and other ambulatory services.
At Hartford HealthCare we offer:
• Supportive environment to promote professional and interpersonal development and growth
• Tuition Reimbursement up to $5,250.00 after six months of employment and up to 40% tuition discounts with partnering institutions for colleague AND dependents
• Medical, dental and vision coverage options
• Generous PTO to promote work/life balance
• Employee assistance and wellness programs including a strong focus on promoting mental health
• Discounts on services, products and optional coverages – movie tickets, pet insurance, travel and more!

JOB SUMMARY
Working within the Hartford HealthCare Medical Group team and across the broader Hartford Healthcare organization, this individual will collaborate cross-functionally with the broader Access Workgroup teams, as well as groups and stakeholders from specialty practices across the organization. The Access Center Supervisor will oversee the management, development, operations, patient satisfaction and continuous improvement of direct Access Center Representatives.
Qualifications
Minimum Requirements
Education
Associates degree in business administration or related field of study or 5 years customer service/contact center supervisory experience.
Experience
Minimum 3 years of supervisory experience in the contact center industry, back-office operations and/or a combination of both.
Strong communication skills and experience in leading role required.
We take great care of careers! With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge – helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment.