Sr Desktop Support Technician

Job description

Join Community Community Health Network was created by our neighbors, for our neighbors. Over 60 years later, “community” is still the heart of our organization. It means providing our neighbors with the best care possible, backed by state-of-the-art technology. It means getting involved in the communities we serve through volunteer opportunities and benefits initiatives. It means ensuring our dedicated caregivers can learn and grow to stay at the top of their fields and to better serve our patients. And above all, it means exceptional care, simply delivered — and we couldn’t do it without you. Make a Difference As part of a self-directed site support team, performs Level 2 troubleshooting function for Helpdesk issues involving IS equipment on the customer’s desktop, ensuring the assistance is prompt, friendly, and effective; performs principal support function to customer for Microsoft Office products and network-based applications such as email, calendar, groupware, electronic forms, etc.; performs analysis and implementation of desktop-related projects and desktop portions of larger IS projects. Supervises and trains new and lesser skilled personnel, provides direction and guidelines to junior personnel and gives input into their performance reviews Exceptional Skills and Qualifications Applicants for this position should be able to collaborate with others in a team setting, have excellent communication skills, and a positive attitude toward problem-solving. Bachelor’s degree preferred.In lieu of the above education requirements, a combination of experience and education will be considered.Three (3) years in customer service required.Three (3) years work experience with Desktop/PC hardware and software required.Strong interpersonal and customer service skills. Strong troubleshooting skills. Knowledge of technology and software in use at Community Health Network.Understanding of how devices participate in a network.