Specialty Pharmacy Technician I - Hybrid

Job description

The best thing about this role
Are you looking to make a difference by improving the health of our patients? Here you will find an innovative culture that is patient-focused and dedicated to making a difference. We are committed to helping the population we serve, and our communities, achieve optimum health and enjoy the best quality of life possible.
What you'll do
Specialty Pharmacy Technician
Performs pharmacy technician duties within the Specialty Pharmacy department under the direct supervision of a registered pharmacist. The Specialty Pharmacy Technician supports the full medication-use cycle for specialty patients, including patient intake, insurance navigation and billing, prescription processing, order fulfillment, and shipping/distribution of refrigerated and non-refrigerated medications. The technician provides excellent customer service to patients, caregivers, and provider offices; assists patients in identifying and accessing copayment and financial assistance resources; and maintains accurate, up-to-date patient records within the pharmacy's computerized system (CPR+). The technician collaborates closely with pharmacists, prescriber offices, and payers to resolve patient-specific issues, and works in accordance with departmental policy, accreditation standards (e.g., URAC), and applicable local, state, and federal law to ensure timely, accurate, and high-quality care for specialty pharmacy patients.
• Initiates the patient intake process, including gathering and accurately entering detailed information about the patient and the patient's prescription into the pharmacy's computerized system (CPR+).
• Navigates insurance plans and accurately bills the appropriate insurance, including coordination of benefits for patients with more than one payer, understanding overrides and codes, and performing manual billing as needed.
• Stays informed on current availability of, and assists patients with, copayment assistance methods, including copayment cards or programs, foundation support, and grant support.
• Maintains and updates records of the patient's health, allergies, demographic information, and insurance information in the computerized pharmacy system.
• Collaborates with prescriber offices to resolve patient-specific issues, including prior authorizations, missing information, and clinical clarifications.
• Processes prescriptions for review by a pharmacist, ensuring all required information is complete and accurate.
• Assists in the verification of prescription authenticity.
• Refers any clinical questions regarding prescriptions, drug information, or health matters to a pharmacist.
• Remains knowledgeable about new and discontinued medications.
• Works under the supervision of a registered pharmacist while staying current with local, state, and federal pharmacy laws and regulations.
• Prepares medication orders for final review by a pharmacist.
• Responsible for the proper and accurate filling of each individual order.
• Admixes medications under pharmacist supervision.
• Maintains and keeps reasonable production levels as determined by supervisor.
• Handles hazardous medications in accordance with departmental policies and USP <800> standards.
• Prepares refrigerated and non-refrigerated shipments for UPS and FedEx on a daily basis.
• Assists in the preparation of packaging for shipments, ensuring proper handling of temperature-sensitive medications.
• Checks in orders and ensures appropriate stocking levels are maintained in the pharmacy.
• Assists with purchasing, receiving, and inventory control functions to ensure adequate and appropriately stored medication supply.
• Monitors for expired and/or unusable medications, following departmental policy for removal, waste, and segregation.
• Identifies and escalates non-conformities and occurrences in the pharmacy department.
• Consistently and fully participates in departmental quality assurance and quality improvement processes, including URAC and other accreditation requirements.
• Responsible for completing all mandatory and regulatory training programs in a timely manner.
• Performs other duties as assigned.

What we need from you
Education:
• High School Diploma or GED, preferred

Experience:
• Minimum 1 year Pharmacy Technician experience, preferred
• Successful mastery of required tasks and operations as taught and mentored by pharmacy staff by the end of six months of employment
• Progression to Technician II required within 6 months, if required by primary location

Skills:
• Computer Skills
• Interacting with People
• Attention to Detail
• Accountability

Physical Requirements:
• Heavy Work - Exerting up to 100 lbs. of force occasionally, and/or up to 50 lbs of force frequently, and/or up to 20 lbs, of force constantly to move objects
• Frequent balancing, climbing, crouching, typing/clerical/dexterity, grasping, hearing, kneeling, lifting, pulling, pushing, reaching, repetitive motion, seeing/monitor/computer use, standing, stooping, talking, visual acuity, walking, and fit testing.

Hazards:
• Occasional bodily fluids/bloodborne exposure

Working conditions:
• Occasional extreme temperatures, noise

Travel:
• The job may require travel from time- to-time, but not on a regular basis
• Position is hybrid - 12 Rhoads Drive, Utica, NY

Total Rewards
Bassett Healthcare Network’s commitment to our employees includes benefit programs carefully designed with the needs and values of all our employees in mind. Many of the benefits we offer are paid fully or in large part by Bassett. Our generous benefits offerings include:
• Paid time off, including company holidays, vacation, and sick time
• Medical, dental and vision insurance
• Life insurance and disability protection
• Retirement benefits including an employer match
• And more!

Specific benefit offerings may vary by location and/or position.
Pay Range
Salary is based on a variety of factors, including, but not limited to, qualifications, experience, education, licenses, specialty, training, and fair market evaluation based on industry standards. The above compensation range represents a good faith belief of the compensation range by Bassett Healthcare Network, and its entities and affiliates, at the time of this posting or advertisement.
Pay Range Minimum:
USD $18.02/Hr.
Pay Range Maximum:
USD $27.03/Hr.
We love the difference people bring
We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex (including pregnancy, childbirth, or related condition), age, national origin or ancestry, citizenship, disability, marital status, sexual orientation, gender identity or expression (including transgender status), genetic predisposition or carrier status, military or veteran status, familial status, status as a victim of domestic violence, or any other status protected by law.