Specialist, Breast Health Center Scheduling

Job description

To provide patient appointment scheduling, reception, clerical and customer service functions to all patients, visitors, and employees. These functions include: scheduling appointments, procedures, patient reception, appointment check-in, insurance verification and other related duties as assigned. This position requires a thorough knowledge of scheduling practices for Lakeview and Regions hospitals, including OR scheduling functions that are related to breast surgery, medical/surgical terminology, and must have good communication and interpersonal skills. This work may vary in percentage of time per function on a daily basis.
Schedule: 1.0 FTE - 40 hrs weekly: Monday-Friday - 8:00am-4:30pm
MINIMUM QUALIFICATIONS:
• Education, Experience or Equivalent Combination:
• 4 years’ experience in a direct customer/patient service position and computer/data entry required, and 2 years’ experience with patient scheduling in a customer support related role.
• Licensure/ Registration/ Certification:
• None
• Knowledge, Skills, and Abilities:
• Excellent communication and interpersonal skills
• Ability to write, read, and speak English clearly.
• Ability to deliver an exceptional customer experience to both internal and external customers.
• Ability to deal with ambiguity and maintain composure in a stressful, ever-changing, fast-paced environment.
• Ability to prioritize and navigate multiple duties and tasks in a fast-paced environment.
• Working knowledge and adherence of HIPAA, organizational policies, and department protocols to protect patient health information.
• Strong organizational skills and ability to function both as a team member and autonomously.

PREFERRED QUALIFICATIONS:
• Education, Experience or Equivalent Combination:
• 2 years’ experience in healthcare setting.
• Licensure/ Registration/ Certification:
• None
• Knowledge, Skills, and Abilities:
• EPIC medical records experience or healthcare related computer programs.
• Competency in medical/surgical terminology
• Ability to schedule radiologic appointments.
• Demonstrates ability to communicate effectively in a personable and professional manner