ServiceNow Administrator (On-Site Only)

Job description

Essential Job Responsibilities/Expectations
• Job responsibilities include those listed in the competency document.
• Maintains a professional image and exhibits excellent customer relations to patients, visitors, physicians, and co-workers in accordance with Mcleod Service Excellence Standards and Core Values.
• Understands Information Technology Service Management (ITSM) platform features and module functionality to drive platform expansion and adoption.
• Manage permissions and access for users, roles, and groups.
• Maintain Service Catalogs and Service Level Agreements.
• Manage a healthy configuration management database (CMDB).
• Maintain system performance through regular checkups.
• Provide end-user training where necessary and creates and maintains process and knowledge documentation for team and users.
• Responsible for application support and operational activities, code migrations, replications, patching, and upgrades.
• Develop and maintain import templates for the loading of data.
• Deploy update sets from non-production environment.
• Any other related duties as required.

Qualifications/Training:
Knowledge of ITIL best practices.
At least 3 years of experience with an ITSM platform.
Advanced Scripting/ Reporting and other classes are highly recommended.
Ability to communicate with all levels of end users, IS and Management staff.
2+ years of IT experience in information technology with a focus on IT application operations in a large scale, complex environment.
Licenses/Certifications/Registrations/Education:
Minimum of a Bachelor’s Degree in Information Technology/Systems or Computer Science or equivalent combination of education and experience.
Physical Requirements: Refer to Occupational Risk Assessment