Senior Transformation Coach

Job description

Job Requirements
The Senior Transformation Coach serves as a recognized expert and strategic leader in enterprise transformation, high reliability, Lean management systems, and organizational performance improvement. This role leads complex, system-wide transformation initiatives that directly support strategic priorities, operational excellence, quality, safety, workforce engagement, and financial stewardship.
The Senior Transformation Coach provides advanced consultation, coaching, and mentorship to Transformation Coaches, leaders, executives, physicians, and interdisciplinary teams. The position is responsible for developing organizational capability in continuous improvement, ensuring the effective deployment of transformation methodologies, and advancing a culture of high reliability and continuous learning across the organization.
Working independently and in partnership with executive leadership, the Senior Transformation Coach identifies transformational opportunities, designs improvement strategies, leads large-scale change initiatives, and ensures sustainable results through leadership development, coaching, performance management systems, and continuous improvement practices. The role serves as a subject matter expert in Lean, Six Sigma, change leadership, and organizational transformation while providing oversight, mentorship, and professional development to Transformation Coaches and operational leaders.
• Serves as a trusted advisor to executive leaders in developing and executing transformation strategies aligned with organizational priorities.
• Leads complex, cross-functional, multi-site transformation initiatives with significant operational, quality, safety, workforce, and financial impact.
• Coaches and mentors Transformation Coaches, supporting competency development and professional growth.
• Establishes and maintains standards, methodologies, tools, and governance processes for continuous improvement across the organization.
• Facilitates executive-level discussions regarding organizational performance, transformation priorities, and strategic opportunities.
• Develops organizational capability through leadership development, coaching, and formal education programs.
• Guides leaders in establishing management systems that sustain improvements and drive accountability.
• Provides consultation regarding organizational culture, change management, leadership behaviors, and high reliability practices.
• Evaluates transformation program effectiveness and recommends strategies to accelerate organizational maturity.
• Represents the organization in sharing best practices, benchmarking opportunities, professional conferences, and external partnerships.
• Leads teams in conducting performance improvement and process redesign workshops using appropriate analytic and facilitation techniques as the situation requires.

o Structures and conducts best practice research, process analyses, benchmarking and performance measurement activities, such as baseline and post-workshop sustainment metrics.
o Identifies the process or operational area requiring redesign or improvement and develops project plans, facilitates meetings to accomplish the identified tasks, and documents project outputs.
o Improves processes using performance improvement standards and methods, such as 5S, Lean, VSA, Six Sigma, process mapping / re-engineering, and collaborative problem-solving techniques.
o Develops standard work within process areas and the PI functions and collects and presents data analysis results.
o Leads the A3/IMPRV process and design for rapid process improvement workshops (RPIW) and value stream analysis (VSA), including business justification, baseline and current state performance, and accurate scope for the project.
o Uses proven statistical analysis tools (e.g. Excel, Minitab) to determine trends, root causes and improvement in a process.
o Assists department leadership with understanding analytical data and instructs as necessary.
o Measures current organizational and process performance using a variety of qualitative and quantitative techniques including one-on-one user interviews, user workshops, surveys, observational studies, training and statistical analysis.
o Develops process maps of existing and future state processes using appropriate techniques and software (Visio).
• Develops project work plans. Leads team members in achieving the stated implementation plan and objectives.

o Effectively conveys progress and results to working groups and steering committees.
o Develops and mentors performance improvement leaders and associates.
o Develops articles or presentations highlighting successful project outcomes.
• Leads financial performance follow up based on metrics, such as return on investment (ROI).
• Promotes and teaches continuous improvement of quality service delivery and customer satisfaction.

o Constantly seeks ways to improve customer and patient satisfaction through observing day-to-day practices, offering ideas, or seeking input from patients and colleagues.
o Identifies problems and directly intervenes or notifies appropriate personnel for resolution. Applies appropriate performance improvement methodologies.
• Works to reduce costs by preventing waste through daily activities and identifying waste reduction opportunities.

o Incorporates waste and cost reduction work into project work plans as appropriate.
o Analyzes total cost of ownership (TCO) approach as opposed to short term cost savings or initial purchase prices.
• Documents, organizes and maintains records and project files containing work plans, analysis tools and results, communications and presentations, sustainment and final deliverables.

o Develops, executes and coaches team members on project documents and implementation plans.
o Strives to achieve simple and effective processes, procedures, and standard work.
• Ensures compliance with regulatory guidelines.

Work Experience
• Lean/Six Sigma Black Belt

Bachelor’s Degree Engineering, Health Care Administration, Nursing, Business, or related field.
• Lean or TPS
• 5 years’ experience facilitating process improvement teams / role as a change agent.
• 5 years’ hands-on experience with process improvement methodologies and approaches at an organizational level, including rapid improvement events.

Training in continuous quality improvement and process management
Benefits
All your information will be kept confidential according to EEO guidelines.
Compensation:
• Pay Range: $44.76 - $67.19
• Other Compensation (if applicable):
• Review the 2025-2026 UMMS Benefits Guide