Senior Patient Service Representative

Job description

Senior Patient Service Representative
Make a Difference. Build Healthier Futures. Grow With Premier.
At Premier Community HealthCare Group, we believe every patient deserves to feel welcomed, respected, and supported from the moment they arrive. As a Federally Qualified Health Center (FQHC), we provide accessible, compassionate care to individuals and families throughout our communities. As a Senior Patient Service Representative, you’ll help create a positive first impression while guiding front desk operations, supporting your teammates, and helping patients navigate their healthcare experience.
We are seeking a Senior Patient Service Representative who wants to:
✅ Make every patient feel welcomed and valued.
✅ Be a trusted resource and mentor for front desk team members.
✅ Help create an organized, efficient, and positive patient experience.
✅ Support Premier’s mission by making access to care easier for our community.
If you’re passionate about helping people, supporting a team, and making a difference in community healthcare, we would love to connect with you.
What You’ll Do
• Lead by example at the front desk, independently supporting check-in and check-out across multiple service lines.
• Provide guidance and real-time training to Patient Service Representatives on front desk processes and systems.
• Help resolve patient concerns, de-escalate difficult situations, and provide thoughtful customer service recovery.
• Coordinate daily staff assignments and coverage to support smooth front desk operations.
• Partner with clinical, registration, and office leadership teams to maintain efficient patient flow.
• Support onboarding, competency checklists, huddles, communication boards, and ongoing team training.
• Monitor daily processes, identify opportunities for improvement, and communicate concerns to the Office Manager.

What’s In It for You
• Purpose-driven work that helps patients access quality healthcare.
• An opportunity to grow your leadership and coaching skills.
• A collaborative environment across multiple healthcare specialties.
• The opportunity to make a direct impact on patient satisfaction.
• A role where your experience helps strengthen the entire Care Team.
• A mission-focused culture built on compassion, teamwork, and community service.

Qualifications
• High School Diploma or GED.
• Two years of experience in a patient service, medical office, or comparable administrative role.
• One year of community health center experience strongly preferred.
• Strong knowledge of front desk operations, including scheduling, registration, payments, billing, and referrals.
• Ability to train and support teammates while managing competing priorities.
• Ability to obtain and maintain Epic certification and required annual compliance training.

Join Premier: Where Your Purpose Takes Root
Bring your customer service experience, leadership skills, and commitment to helping others to Premier. Your work will help patients feel cared for, support your teammates, and keep our health centers moving forward.
We can’t wait to welcome you to our Care Team.
Working Conditions & Physical Requirements
• Ability to lift 20 lbs. regularly and 30–50 lbs. occasionally.
• Ability to sit for extended periods.
• Direct exposure to computer screens.
• Ability to travel to Premier locations.
• May be exposed to contagious or infectious diseases.