Senior Director, Business Growth Operations

Job description

Accessibility Note:
Surgery Partners is committed to complying with all applicable provisions of the Americans with Disabilities Act, as amended (“ADA”), and applicable state and local laws. It is the Company’s policy not to discriminate against any qualified people or applicant with regard to any terms or conditions of employment on the basis of such individual’s disability. Consistent with this policy of non-discrimination, the Company will provide reasonable accommodations to an individual with a disability, as defined in the ADA or applicable law, who has made the Company aware of his/her disability, unless doing so would cause an undue hardship to the Company. If you are an applicant and need a reasonable accommodation when applying for job opportunities within the Company or request a reasonable accommodation to utilize the Company’s online employment application, please contact [email protected]
This is a hybrid position based at our corporate office located in Brentwood, TN, with on-site work required Monday through Wednesday.
Job Title Senior Director, Business Growth Operations
Position Summary
The Senior Director, Business Growth Operations provides strategic leadership and oversight for enterprise growth operations, enabling organizational expansion through data-driven decision-making, operational excellence, and scalable business processes. This role is responsible for developing and executing the growth operations strategy, optimizing systems and workflows, driving organizational performance, and influencing executive decision-making related to growth initiatives.
The Senior Director partners with executive leadership to establish growth priorities, evaluate market opportunities, allocate resources, and ensure alignment between business development, operations, finance, and other corporate functions. This role leads a team responsible for operational execution, analytics, reporting, technology optimization, and strategic initiatives that support enterprise growth objectives.
Key Responsibilities
Strategic Leadership
• Develop and execute the long-term Growth Operations strategy in alignment with organizational objectives.
• Serve as a strategic advisor to executive leadership on growth performance, business development opportunities, pipeline health, and operational effectiveness.
• Establish departmental goals, priorities, and key performance indicators that support enterprise growth initiatives.
• Identify and implement operational improvements, technology solutions, and process enhancements that increase scalability and organizational effectiveness.
• Lead cross-functional strategic initiatives to improve growth performance and drive business results.

Business Performance & Executive Influence
• Provide executive leadership with actionable insights and recommendations based on growth analytics, forecasting, and performance trends.
• Partner with senior leaders to evaluate market opportunities, investment priorities, and growth strategies.
• Present business performance results, risks, opportunities, and strategic recommendations to executive leadership.
• Drive enterprise accountability for growth objectives through performance reporting and governance frameworks.

Operational Oversight
• Direct the organization's growth operating model, including systems, reporting, forecasting, process governance, and business intelligence.
• Establish standards and best practices related to growth operations, pipeline management, and performance measurement.
• Oversee optimization and strategic utilization of Salesforce, Trilliant, and other growth-related technologies.
• Ensure collaboration across Business Development, Operations, Finance, Recruiting, Marketing, and Analytics teams to achieve enterprise objectives.

Leadership & Talent Management
• Lead, develop, and mentor a high-performing team through managers and individual contributors.
• Establish organizational structure, workforce planning, succession planning, and talent development strategies for the function.
• Foster a culture of accountability, collaboration, innovation, and continuous improvement.
• Provide oversight for resource allocation and prioritization across multiple strategic initiatives.

Financial & Resource Accountability
• Develop and manage departmental budgets and resource planning activities.
• Evaluate investments in technology, tools, and operational initiatives to maximize business outcomes.
• Ensure resources are effectively aligned with organizational growth priorities and strategic objectives.

Decision-Making Authority
• Exercises broad discretion in establishing priorities, operational strategies, and departmental objectives.
• Makes recommendations to executive leadership regarding growth investments, operational changes, organizational structure, and strategic initiatives.
• Responsible for execution and outcomes of enterprise growth operations strategies and programs.

Qualifications
Education
• Bachelor's degree required.
• Master's degree in Business Administration, Management, Healthcare, or a related field strongly preferred.

Experience
• Minimum 10-12 years of progressive leadership experience in growth operations, business operations, strategy, analytics, healthcare operations, or related disciplines.
• Minimum 5+ years leading leaders, managers, or multiple functional teams.
• Experience partnering directly with executive leadership and influencing enterprise-level decisions.
• Demonstrated success leading large-scale strategic initiatives, operational transformations, and organizational growth efforts.

Knowledge, Skills & Abilities
• Strong strategic planning, financial acumen, leadership, communication, and problem-solving skills.
• Ability to manage complex projects and lead cross-functional teams.

Benefits:
• Comprehensive health, dental, and vision insurance
• Health Savings Account with an employer contribution
• Life Insurance
• PTO
• 401(k) retirement plan with a company match
• And more!

ENVIRONMENTAL/WORKING CONDITIONS: Normal busy office environment with much telephone work. Possible long hours as needed. The description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.
Surgery Partners is an equal opportunity employer. We value diversity and are committed to fostering an inclusive environment that supports innovation, collaboration, and professional growth.
*If you are viewing this role on a job board such as Indeed.com or LinkedIn, please know that pay bands are auto assigned and may not reflect the true pay band within the organization.
No Recruiters Please
Equal Employment Opportunity & Work Force Diversity
Our organization is an equal opportunity employer and will not discriminate against any employee or applicant for employment based on race, color, creed, sex, religion, marital status, age, national origin or ancestry, physical or mental disability, medical condition, parental status, sexual orientation, veteran status, genetic testing results or any other consideration made unlawful by federal, state or local laws. This practice relates to all personnel matters such as compensation, benefits, training, promotions, transfers, layoffs, etc. Furthermore, our organization is committed to going beyond the legal requirements of equal employment opportunity to take positive actions which ensure diversity in the workplace and result in a multi-cultural organization.
Surgery Partners conducts pre-employment screenings including but not limited to criminal background checks and drug testing.