Security Operations Dispatcher I

Job description

At our company, our mission starts with our people. Guided by our HEART values—Humility, Excellence, Accountability, Respect, and Trust—we strive to create a workplace where teammates feel valued, supported, and empowered to do their best work every day. As the Security Operations Dispatcher I you’ll coordinate security operations and facility service calls to help maintain a safe environment and keep facility services running smoothly. You’ll monitor building and security systems, respond to alarms and emergencies, and dispatches personnel to address service requests.
• Monitors and responds to automated building system alarms in accordance with departmental and hospital policies.
• Monitors automated building systems to include fire protection, medical air/gas, refrigeration, pneumatic tube, and utility systems to ensure operational and environmental safety.
• Responds appropriately to system alarms by identifying source of problem, performing required online adjustments, and/or providing technicians with appropriate information to resolve problems.
• Monitors access control, burglar alarm, infant abduction, and duress alarm systems.
• Document readings, alarms, and failures according to departmental policies.
• Processes and dispatches demand work orders.
• Documents resolution status of demand and preventive maintenance work orders.
• Monitors daily operational logs and systems of equipment and Public Safety announcements.
• Demonstrates ownership for responsibilities in assigned area and other designated areas.
• Demonstrates accountability for customer service and professional behavior through personal work ethic, teamwork, and effective communication skills.
• High school diploma or equivalent required
• 2 years of related dispatch experience OR
• 2 years of security, military, TCOLE Telecommunicator, police, or facilities experience, including mechanical, electrical, or controls, required
• Prior hospital experience with additional education or experience in security, facilities service coordination, or a related field preferred
• TOL-Telecommunications Operator License from the Texas Commission on Law Enforcement preferred