Security Operations Dispatcher I

Job description

At our company, our mission starts with our people. Guided by our HEART values—Humility, Excellence, Accountability, Respect, and Trust—we strive to create a workplace where teammates feel valued, supported, and empowered to do their best work every day. As the Security Operations Dispatcher I you’ll coordinate security operations and facility service calls to help maintain a safe environment and keep facility services running smoothly. You’ll monitor building and security systems, respond to alarms and emergencies, and dispatches personnel to address service requests.
Job Duties & Responsibilities
• Monitors building and security systems, including fire protection, medical air/gas, refrigeration, pneumatic tube, utilities, access control, surveillance, burglar, infant abduction, and duress alarms
• Responds promptly to alarms, incidents, emergencies, and incoming communications in accordance with policies and regulatory requirements
• Serves as the central point of contact for security and facility issues and coordinates responses with appropriate departments
• Dispatches security and maintenance personnel to address incidents, service requests, and repairs
• Processes work orders in the computerized maintenance management system (CMMS) and accurately documents requested services, incidents, and actions taken
• Communicates with law enforcement, fire, and medical emergency services as needed and keeps leadership informed during critical incidents
• Coordinates scheduled maintenance and repairs with vendors and contractors
• Checks equipment functionality at the beginning of and throughout each shift and reports issues to management
• Participates in required training to maintain dispatching skills and knowledge of security and facility operations

Skills & Requirements
• High school diploma or equivalent required
• TOL-Telecommunications Operator License from the Texas Commission on Law Enforcement preferred
• 2 years of related dispatch experience OR 2 years of security, military, TCOLE Telecommunicator, police, or facilities experience, including mechanical, electrical, or controls, required
• Prior hospital experience with additional education or experience in security, facilities service coordination, or a related field preferred