Security Officer II - Full Time -Shift/Days/Hours Varies - Atlantic Health Hackettstown Medical Center, NJ

Job description

Responsible for protecting company's property and staff by maintaining a safe and secure environment. Provides security by positioning himself/herself within a building entrance, more specifically, at or near the front desk/check in area. Ensures that all employees and visitors are properly greeted and checked in. Answers questions and directs individuals to the proper locations throughout the facility. Notifies employees of arriving visitors and directs them to meet and escort their guests. Follows proper security protocols by obtaining and issuing proper identification of anyone entering the facility.
Job Description for Atlantic Health (AH) Security Officer II
An AH Security Officer II is responsible for maintaining a safe and secure environment for patients, staff, and visitors in AH healthcare facilities and corporate locations. This role involves supervising security officers, monitoring the premises, preventing unauthorized access, responding to emergencies, and ensuring the enforcement of hospital policies and procedures related to safety and security.
Duties and Responsibilities of an AH Security Officer II
1. Supervision and Leadership
-Oversee the daily operations of the hospital security staff and at times act as the Officer in Charge (OIC) of the Security Team.
-Train, mentor, and evaluate the performance of Security Officers under his supervision.
-Serve as the point of contact for escalated security issues or concerns.
-Work collaboratively with Hospital Leadership and directly with the off-shift managers covering the medical centers.
2. Security and Surveillance
• Patrol hospital buildings and grounds to deter and detect criminal activity, suspicious behavior, and unauthorized access.
• Monitor security cameras, alarms, and other surveillance equipment to ensure the safety of the premises.
• Secure entrances, exits, and restricted areas to prevent breaches or theft.

-Control pedestrian and vehicular traffic as needed.
-Performs all other duties as assigned.
3. Emergency Response to incidents at AH locations
• Respond promptly to disturbances (AH Security Assist) involving team members, patients and/or visitors. The security officer will deescalate the situation and is responsible to ensure the safety of all persons and property.
• Respond promptly to all acute medical events (AH Medical Assist) to assist clinical staff as needed
• Respond promptly to all fire alarms (AH Fire Emergency) and participate in fire suppression and assist team members, patients and visitors as needed

-Respond and investigate all missing children (AH Missing Person) and any suspected infant abduction (AH Infant/Child Abduction)
-Responsible for providing leadership to our team members, patients, and visitors during any active shooter situation (AH Security Threat)
-Responsible for assisting all team members, patients and visitors during any disaster or facility emergency (AH Utility Interruption).
4. Access Control
• Verify the identity of visitors and vendors entering AH medical centers, corporate and off-site locations as appropriate.
• Enforce hospital policies and procedures regarding access to sensitive areas, such as patient rooms, operating rooms, or pharmacies.
• Issue and manage all team member badges.

-Be familiar with the EZ Lobby and Rep Trex Computer Systems which provide badge access to vendors.
5. Customer Service
• Provide directions and assistance to patients and visitors.
• Maintain a professional demeanor while addressing complaints or concerns.
• Serve as a visible point of contact to reassure staff and visitors that our facilities are a safe environment.

6. Reporting and Documentation
• Prepare well written, detailed, and accurate incident reports for all security-related events utilizing the IMC Computer database.
• Maintain logs of daily activities to include patient scans, helicopter arrivals, property reports, contraband reports, panic button testing, and forensic patients.

-Establish and maintain effective communication with all Team Members.
-Proficient in the use of security technology including Rave Alerts, IMC Records Management System, Mutualink, Victor Video System and ONYX Panel.
7. Training and Collaboration
• Work closely with hospital staff, including the nursing and administrative teams, to ensure safety protocols are followed consistently with AH policies and procedures.
• Collaborate with law enforcement and emergency services as required.
• Participate in the Iron Temple Response Control Techniques (RCT) training twice per month and maintain a valid RCT Certification with Iron Temple.

-Complete the FEMA Incident Command System 100, 200 course and the IS 700 National Incident Management System course.
-Participate in the Emergency Management decontamination training.
• Remain updated on all AH and Protection and Security Services policies and procedures.
• Candidate must be able to work first, second and third shifts, weekends, and holidays and overtime as required.
• Candidate must be able to lift at least 50 lbs. and stand for at least 4 hours at a time.

Qualifications
• High school diploma or equivalent.
• Security, law enforcement and/or military experience is preferred.
• Strong communication and conflict-resolution skills.
• Physical fitness to handle patrolling and emergency response tasks.
• A valid Driver’s License with no significant violations is required
• Associate or bachelor's degree is preferred.
• Military, law enforcement, fire service, emergency medical service or security experience, is recommended.