Security Officer

Job description

Your experience matters
Highpoint - Riverview Regional Medical Center is part of Lifepoint Health , a diversified healthcare delivery network with facilities coast to coast. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. As a Security Officer joining our team, you’re embracing a vital mission dedicated to making communities healthier ® . Join us on this meaningful journey where your skills, compassion and dedication will make a remarkable difference in the lives of those we serve.
More about our team
Our Security team plays an important role in maintaining a safe, welcoming environment for our patients, visitors, and staff. This is a hands-on, service-focused team where you'll make an impact through proactive rounding, assisting others, and supporting the hospital's day-to-day safety needs.
How you’ll contribute
A Security Officer who excels in this role:
• Conduct routine security rounds throughout the hospital to proactively identify safety or security concerns.
• Perform regular building and door checks, including verifying designated areas are properly secured during evening and overnight hours.
• Monitor the facility and respond promptly to actual or potential security incidents, hazards, or concerns.
• Provide general security assistance to hospital staff, patients, and visitors while maintaining a professional and service-oriented presence.
• Assist with occasional bank runs and other assigned security-related tasks.
• Provide 1:1 observation support for behavioral health patients when requested.
• Complete required Q15 documentation when assigned to 1:1 patient observation.
• Accurately and timely document security incidents and complete required incident reports.
• Maintain awareness of and follow hospital emergency, alarm, safety, and disaster-preparedness procedures.
• Assist staff and visitors with safety-related questions, directions, and general support.
• Complete required security, safety, Handle With Care, and facility-specific training.
• Maintain patient confidentiality and comply with hospital policies and applicable regulatory requirements.

What we’re looking for
Applicants should have a high school diploma or equivalent, required. Additional requirements include:
• Ability to obtain/maintain required Tennessee unarmed security licensure.
• Ability to successfully complete applicable state fingerprinting/background requirements and hospital pre-employment screening.
• NCI/Handle With Care training within the required onboarding timeframe.
• Ability and willingness to complete detailed written documentation, including incident reports and patient-observation documentation.
• Strong interpersonal and communication skills with the ability to interact professionally with patients, visitors, and staff.
• Dependability and ability to work assigned afternoon, evening, night, weekend, and/or holiday coverage based on the specific opening.
• Ability to remain calm and use sound judgment when responding to security concerns or agitated individuals.

Preferred
• Previous hospital security experience.
• Previous security experience in another environment.
• Experience working in a healthcare, behavioral health, or other public-facing environment.

Schedule: Full-Time
• Weekend/Night Shift:

Friday, 2:00 PM–10:30 PM
Saturday, 6:30 PM–7:00 AM
Sunday, 6:30 PM–7:00 AM
Why join us
We believe that investing in our employees is the first step to providing excellent patient care. In addition to your base compensation, this position also offers:
• Comprehensive Benefits : Multiple levels of medical, dental and vision coverage for full-time and part-time employees.
• Financial Protection & PTO : Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off.
• Financial & Career Growth : Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.
• Employee Well-being : Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).
• Professional Development : Ongoing learning and career advancement opportunities.

More about Highpoint – Riverview Regional Medical Center
Highpoint Health – Riverview is proud to be recognized as a Lifepoint Health National Quality Leader and a recipient of the 2024 Chartis Performance Leadership Award for excellence in Quality and Patient Perspective. The hospital has also earned The Joint Commission's Gold Seal of Approval® and the American Stroke Association's Heart-Check mark for Acute Stroke Ready Hospital Certification, demonstrating its commitment to high-quality, safe patient care.
EEOC Statement
“Highpoint – Riverview Regional Medical Center is an Equal Opportunity Employer. Highpoint – Riverview Regional Medical Center is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment.”