School Success Team

Job description

Please note: this is a temporary position (6 months) with potential to extend.
Job Function Summary:
Involves designing, conducting, managing, and evaluating community educational and development programs in partnership with educational institutions county-based agencies, organizations and services. Collects enrollment data, maintains education curricula inventory, and evaluates program results. Functions as a community resource, provides leadership to volunteers and acts as subject matter expert for assigned program.
Generic Scope
Entry-level professional with limited prior experience; learns to use professional concepts to resolve problems of limited scope and complexity; works on assignments that are initially routine in nature, requiring limited judgment and decision making. Employees at this level are expected to acquire the skills and knowledge to perform more advanced work following an agreed upon time in position, through defined training and development planning.
Custom Scope
Uses professional community educational program concepts to deliver standardized educational and volunteer educational programs. Applies established procedures and programs to address county program educational needs that are limited in scope. Follows standard practices in analyzing program content and delivery needs and determining effectiveness of current programs. Receives detailed instructions on all assignments.
• Provides basic technical support and troubleshooting assistance to school district representatives using the Multitudes platform.
• Responds to user questions and assists with resolving common platform-related issues.
• Guides users through platform features and basic technical processes, escalating more complex issues as needed.
• Supports teachers and other members of the education community in navigating and utilizing the platform.
• Guides school districts through registration, account setup, and platform implementation processes.
• Provides onboarding assistance to ensure partner districts can successfully access and utilize the Multitudes platform.
• Distributes program materials, including frequently asked questions (FAQs), informational handouts, and training schedules.
• Coordinates and supports training activities to facilitate successful platform adoption.
• Maintains accurate and detailed records of communications, interactions, and follow-up activities within a customer relationship management (CRM) system.
• Collaborates with the outreach team to track prospective district partners, monitor leads, and ensure timely follow-up.
• Establishes and maintains positive working relationships with school district representatives and other external stakeholders.
• Provides timely and professional communication to address questions, share program updates, and support ongoing partner engagement.
• Works collaboratively with internal team members to coordinate outreach efforts and support the overall success of the Multitudes program.

Required:
• Strong organizational skills, including the ability to manage multiple communication threads, track outstanding items, and coordinate issue resolution involving multiple stakeholders.
• Ability to establish and maintain positive working relationships and interact cooperatively with others.
• Strong technical aptitude and demonstrated interest in learning new software applications and technology platforms to provide basic technical support to teachers and members of the broader education community.

Preferred:
• Strong written, verbal, reading, and presentation skills, with the ability to communicate effectively with individuals from diverse backgrounds. Bachelor's Degree strongly preferred.
• Experience using business software applications and platforms to complete work assignments, such as Smartsheet, Zendesk, Slack, Microsoft Word, and PowerPoint.
• Ability to work collaboratively with internal teams and external stakeholders.
• Strong attention to detail and organizational skills.