Scheduling Representative

Job description

Adult Gastroenterology of Stillwater is looking for a detail oriented individual to join their team!
Are you someone who:
• multi-tasks well and maintains accuracy even when working at a fast pace?
• is independent and self-directed while working as part of the care team?
• is flexible and willing to do wherever needed?
• is a rock-star communicator with excellent customer service?

Why choose Stillwater Medical?
• Competitive wages and excellent benefits
• Modern Healthcare's Best Places to Work since 2012

Details:
• Full-Time, 40 hours per week
• Mon - Thurs, 8a - 5p; Fri, 8a-12p

JOB SUMMARY:
Schedules new patients, established patients, office visits, and any other scheduling necessary in an efficient, timely and supportive manner using departmental and SMC policies and procedures as guidelines. Uses the telephone, fax, computer software and face-to-face client contact when carrying out the scheduler’s responsibilities. Applies medical knowledge and previous clinical experience when performing the job responsibilities, as well as when raising questions and making critical decisions regarding scheduling requests. Applies initiative to support obtaining, assessing, delivering and/or filing required scheduling documents. Resolves any discrepancies between the verbal encounter request and the written encounter request with the assistance of supervisor or designee. Supports the pre-registration and pre-certification process by obtaining critical, accurate patient demographic and billing information, as well as resolves many of the “quick turn-around” authorizations/verifications required for patients who have been worked into the schedule, as time permits. Keeps the pre-registration staff informed of situations needing attention. Immediately raises potential billing issues to supervisor or designee. Performs the scheduler’s responsibilities in a professional, caring, and compassionate manner when interacting with both internal and external clients.
QUALIFICATIONS:
• Ability to communicate effectively, both verbally and in writing
• Demonstrates excellent customer service skills
• Ability to receive and comprehend and follow verbal and written instruction for office routines and policies
• Previous experience in a clinical scheduling environment
• Ability to understand insurance benefits and perform basic mathematical tasks
• Knowledge of medical terminology is helpful
• Understand the ethics of confidentiality
• Ability to type at least 40 wpm

PHYSICAL REQUIREMENTS:
• Must have adequate perception of sounds or adequate hearing with corrections.
• Adequate vision, or correctable with glasses/contacts, to prepare reports and read written materials.
• Able to work in latex burdened environment
• Able to speak clearly and distinctly with staff, physicians, patients, and families
• Demonstrates adequate stamina to deal with stressful situations and to complete the necessary work schedule
• Demonstrates adequate vision, or correctable with glasses/contacts, to prepare and read documents accurately
• Possess fine motor skills and hand/eye coordination to manage office equipment