Scheduling Representative
- Indianapolis, IN
Job description
Description
Job Title:Scheduling Representative
We are seeking a highly organized and detail-oriented Medical/Dental Scheduler to join our team. The Medical/Dental Scheduler will be responsible for scheduling appointments, coordinating with medical staff, and ensuring that patients receive the care they need in a timely and efficient manner.
Responsibilities:
• Schedule appointments for patients
• Coordinate with medical staff to ensure that patients receive the care they need
• Communicate with patients to confirm appointments and provide necessary information, scheduling including the verification of patient insurance eligibility and entry of patient insurance.
• Maintain accurate and up-to-date records of patient appointments and medical staff schedules
• Ensure that all scheduling is done in a timely and efficient manner
• Provide excellent customer service to patients and medical staff
• Collect Patient Payments
• Answer telephones, take messages, and direct telephone calls as appropriate
• Collect data updates and enter into system
• Check Voicemails
• Scan paperwork into charts
• Create batches to post payments
• Schedule appoints with Financial Counselor if needed
• Exemplify the RHC mission through a personal example of excellent service to patients, visitors and coworkers.
• Attend regularly scheduled staff meetings.
• Maintain neat and orderly work area.
• Maintain confidentiality in accordance with RHC policy and any other applicable regulatory requirements.
• Treat patients, visitors and coworkers with respect and dignity.
• Provide coverage for absent team members.
• Other duties as assigned including, but not limited to, medical records.
If you are a highly organized and detail-oriented individual with a passion for helping others, we encourage you to apply for this exciting opportunity as a scheduling representative.
Requirements
Required Education, Certification, Experience and Skill:
• High School diploma or equivalent.
• Demonstrated experience with Windows-based programs
• Exceptional verbal communication and customer service skills
• Knowledge of Medical terminology
• Ability to prioritize, problem solve and multi-task.
• Two years’ work experience with medical practice or clinic administration.
• Medical billing and use of an electronic medical records (EMR) system experience preferred.
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