Scheduling Rep, Hendrick Clinic Oncology

Job description

• JOB SUMMARY
• The Scheduling Representative is responsible for making appointments for patients following medical practice procedures. Tasks may be integrated into other positions such as receptionist; registration clerk; or medical assistant.
• JOB REQUIREMENTS
• Minimum Education
• High school diploma or general equivalency diploma (GED)
• Minimum Work Experience
• Minimum one year of experience in an appointment scheduling position
• Required Licenses/Certifications
• Required Skills; Knowledge; and Abilities
• Knowledge of medical practice protocols related to scheduling appointments
• Knowledge of manual/computerized scheduling systems
• Knowledge of customer service principles and techniques
• Skill in communicating effectively with physicians/clinicians about scheduling preferences
• Skill in maintaining master appointment schedule via manual or computerized means
• Skill in producing reports about appointment patterns as needed
• Ability to multitask effectively; dealing with phone calls; in-office patients; staff; and others pleasantly
• Ability to communicate calmly and clearly with patients about appointments in all circumstances including when they are ill or have an emergency
• Ability to analyze situations and respond appropriately