Representative Customer Service | UF Heart and Vascular Durbin Park | Full-Time | Days

Job description

Overview
Under the direction of the Supervisor, the Customer Service Representative is responsible for scheduling patient appointments and managing the clinical medical records system. The Customer Service Representative will serve as a liaison between patients and hospital staff.
Qualifications
Required Education:
High school diploma or GED.
Preferred Education:
Completion of a medical terminology course.
Required Skills and Competencies:
• Demonstrates effective verbal and written communication skills.
• Ability to manage stressful situations professionally, calmly, and courteously.
• Basic knowledge and understanding of medical terminology.

Required Experience:
One to two years of customer service experience.
Preferred Experience:
Two years of customer service experience in a healthcare-related setting.
Age Groups Served:
Patients of all age groups.