Representative Client Service I | Pulmonary Clinic | Full-Time | Day

Job description

Overview
Reports directly to the designated manager of the assigned medical practice or outpatient department. Responsible for coordinating patient scheduling, registration, and front-office operations to support efficient departmental workflow and deliver exceptional patient-centered service.
Key responsibilities include scheduling patient appointments; interviewing patients to obtain accurate demographic and financial information; completing patient registration and related administrative functions; and obtaining required patient signatures, forms, and documentation for billing and insurance purposes. Enters laboratory orders and other diagnostic test requests into the computer system as directed by physicians.
The incumbent performs end-of-day patient disposition activities and compiles relevant patient statistics to support accurate reporting and departmental operations. Additional responsibilities include greeting patients upon arrival, notifying appropriate staff of patient arrivals, answering incoming telephone calls, and directing inquiries to the appropriate individuals.
Serves as a liaison between patients, nurses, physicians, and other healthcare team members to facilitate clear communication, coordinate patient needs, and promote a positive patient experience. Maintains a professional, courteous, and welcoming environment while ensuring timely and efficient administrative support for the practice or outpatient department.
Qualifications
Patient Population Served
All age groups.
Required Education
High school diploma or GED required.
Required Skills and Competencies
• Demonstrates strong decision-making skills, initiative, and sound judgment.
• Maintains a high level of accuracy and attention to detail.
• Possesses excellent verbal communication skills in English.
• Demonstrates basic arithmetic skills necessary for cashiering and financial transactions.
• Has experience with data entry and maintaining accurate information.
• Demonstrates the ability to prioritize tasks, manage competing responsibilities, and organize workflow efficiently.
• Maintains professionalism and delivers excellent customer service when handling stressful or challenging situations.

Preferred Licensure and Certifications
• Knowledge of ICD-9 and CPT coding is preferred.
• Completion of a medical terminology course is beneficial but not required.

Required Experience
A minimum of one year of experience working with third-party payors is required.
Preferred Experience
Up to four years of clerical or customer service experience is preferred, ideally within a healthcare setting. Experience using computer systems to enter data, review patient demographic information, and maintain accurate patient records is highly desirable.