Rep Client Service II- Administration | Full-Time | Days

Job description

Overview
Reports directly to the designated manager of the assigned medical practice or outpatient department. Responsible for scheduling patient appointments, conducting patient interviews to obtain accurate demographic and financial information, and completing patient registration and related administrative functions. Ensures all required patient signatures and documentation are obtained for billing and insurance purposes.
Enters laboratory and other diagnostic test orders into the computer system as directed by physicians. Completes end-of-day patient disposition activities and compiles relevant patient statistics. Greets patients upon arrival, announces their presence to appropriate staff, and answers incoming telephone calls. Serves as a liaison among patients, nurses, physicians, and other healthcare team members to facilitate effective communication and coordinated care.
Provides exceptional customer service by maintaining a professional, courteous, and patient-centered approach in all interactions. Additionally, processes referral requests for all providers within the clinic module and ensures that required insurance referrals and authorization numbers are obtained when applicable.
Qualifications
Age of Patients Served
All age groups.
Required Education
High school diploma or GED required.
Required Skills and Qualifications
• Knowledge of insurance plans, coverage requirements, and guidelines.
• Ability to obtain insurance authorizations and pre-certifications.
• Strong decision-making skills, initiative, and attention to detail.
• Excellent verbal and written communication skills in English.
• Basic arithmetic skills to perform cashiering functions accurately.
• Proficiency in data entry.
• Ability to prioritize tasks, organize workflow, and manage competing responsibilities effectively.
• Ability to handle stressful situations professionally while maintaining a customer-focused approach.
• Strong conflict resolution and problem-solving skills.

Preferred Licensure/Certifications
• Knowledge of ICD-9 and Current Procedural Terminology (CPT) coding preferred.
• Completion of a standard medical terminology course preferred but not required.

Required Experience
A minimum of two years of experience in a clinical office setting is required, including extensive experience with patient registration, front desk operations, and insurance processes and requirements.
Preferred Experience
None specified.