Rehab Tech - Team Lead - Outpatient

Job description

We have the great privilege of helping patients and families re-build their lives. It’s extraordinarily meaningful work and the reason we greet the day with optimism and anticipation. When patients “Ask for Mary,” they experience a culture that has been sculpted for more than a century. Our hallmark is to carefully listen to patients and innovatively serve them. This is true of every employee, from support staff and leadership to clinicians and care providers.
Mary Free Bed is a not-for-profit, nationally accredited rehabilitation hospital serving thousands of children and adults each year through inpatient, outpatient, sub-acute rehabilitation, orthotics and prosthetics and home and community programs. With the most comprehensive rehabilitation services in Michigan and an exclusive focus on rehabilitation, Mary Free Bed physicians, nurses and therapists help our patients achieve outstanding clinical outcomes. The growing Mary Free Bed Network provides patients throughout the system with access to our unique standard of care
Mission Statement
Restoring hope and freedom through rehabilitation.
Employment Value Proposition
At Mary Free Bed, we take pride in our values-based culture:
• Focus on Patient Care. A selfless drive to serve and heal connects all MFB employees.
• Clinical Variety and Challenge. An inter-disciplinary approach and a top team of professionals create ever-changing opportunities and activities.
• Family Culture. We offer the stability of a large organization while nurturing the family/team atmosphere of a small organization.
• Trust in Each Other. Each employee knows that co-workers can be trusted to make the right decision for our family, patients, staff, and community.
• A Proud Tradition. Years of dedicated, quality service to our patients and community have yielded a reputation that fills our employees with pride.

Age Specific Responsibility
Must be able to demonstrate the knowledge and skills necessary to provide care appropriate to the age of the patients served in assigned department. Must demonstrate knowledge of the principles of growth and development over the life span and possess the ability to assess data reflective of the patient’s status and interpret the appropriate information needed to identify each patient’s requirements relative to age-specific needs and to provide the care needed as described in the department’s policies and procedures.
Summary
The Rehab Tech - Team Lead primarily fulfills the Rehab Technician responsibilities while also serving as a resource for the team and providing administrative support to their direct manager. Duties include scheduling, compliance maintenance for assigned staff, assisting with departmental operations and completion of general rehab tech duties. The Team Lead will also assist therapists and therapy assistants as assigned in preparation and treatment of patients receiving therapy services.
Essential Job Responsibilities
Team Lead Responsibilities:
• Maintains the knowledge and understanding of all rehab tech responsibilities and duties.
• Trains new rehab techs for outpatient Grand Rapids campus, including peds hospital.
• Ensures competency completion for new rehab techs:

o Hoyer, pool equipment, compliance logs, device cleaning, scope cleaning, casting assistance, splinting assistance
o Gym specific needs – grocery orders, feeding kitchen supplies, ADL kitchen
• Monitors Compliance logs to ensure accurate completion.
• Assists in the hiring of new rehab technicians, including participation in peer interviews.
• Organizes and manages rehab tech schedules to ensure proper coverage throughout buildings, which includes time away management such as PTO and leaves of absence.
• Maintains and encourages open communication with the rehab tech team through meetings, emails, rounding, etc.
• Completes annual performance evaluations and participates in performance management and disciplinary processes for the Rehab Tech team, in collaboration with the upline leader as appropriate.
• Shares updates on new processes, policies, or procedures from leadership and helps staff understand changes and ensures follow-up while providing staff feedback to leadership as needed

Rehab Tech Responsibilities:
• Provides patient care as requested by therapist:

o Transports and transfers patients observing safety precautions and good body mechanics.
o Following competency testing, applies therapeutic modalities, as assigned by therapist
o Carries out specific treatment activities under direction/supervision of primary therapist or assistant.
• Monitors patient response to treatments and provides written/verbal feedback to therapist and therapy assistants.
• Maintains a clean and orderly workplace:

o Acquires and replaces equipment and supplies in proper place following treatment.
o Cleans and maintains equipment according to department infection control policies and procedures.
o Maintains storage and inventory of equipment and supplies.
o Maintains adequate clean linen supply and changes linen in accordance with established guidelines.
o Maintains treatment areas in a clean and orderly condition.
• Assists in maintaining charts, filing, and retrieving records as requested.
• Functions as patient advocate and maintains patient confidentiality.
• May order and maintain inventory as assigned by supervisor.
• Performs one or more of the following duties according to program need:

o Organizes and maintains patient chargeable equipment inventory.
o Maintains training equipment.
o Assumes patient care and clerical duties under therapist direction across all inpatient programs and/or disciplines.
• Leadership Must-Haves will be followed for patient and staff interactions:

o We’ll embrace all people by:
§ Treating everyone with dignity and respect.
§ Opening more doors to opportunity for others to succeed.
§ Growing talent and people.
§ Ensuring a welcoming experience for all we serve, regardless of origin, race, religion, disability, sexual orientation or socioeconomic status.
§ Taking action against discrimination.
§ Honoring our differences and how we collaborate.
§ Educating staff, patients and the communities we care for.
§ Restoring hope and freedom, together.
o Rounding
o Thank You Notes
o Employee Selection/Peer Interviewing
o Key Words at Key Times
o AIDET® + Promise
o Standards of Behavior
Customer Service Responsibilities
Demonstrate excellent customer service and standards of behaviors as well as encourages, coaches, and monitors the same in team members. This individual should consistently promote teamwork and direct communication with co-workers and deal discretely and sensitively with confidential information.
Responsibilities in Quality Improvement
Contribute by identifying problems and seeking solutions. Promote patient/family satisfaction where possible; participates in departmental efforts to monitor and report customer service.
Essential Job Qualifications
• High School Diploma or equivalent.
• At least 6 months experience as a Rehab tech or equivalent role such as a Certified Nursing Assistant or Medical Assistant.
• Possesses and maintains Basic Life Support (BLS) for Health Care Provider certification to meet department/program protocol.
• Department- Specific Requirement - Sub-Acute Care: Must possess and maintain the Certified Emergency Nurse Accreditation (CENA) in accordance with department/program protocols.
• Effective communication skills for accurate, concise, and organized verbal and written communication is required.
• Possesses teaching ability, leadership ability, and high professional standards.
• Must be well organized, be able to set priorities, work independently and is an effective team member.

Physical Requirements for Essential Job Qualification
Levels:
• None (No specific requirements)
• Occasionally (Less than 1/3)
• Frequently (1/3 to 2/3)
• Majority (More than 2/3)

Remain in a stationary position: Frequently
Traverse or move around work location: Frequently
Use keyboard: Occasionally
Operate or use department specific equipment: Occasionally
Ascend/Descend equipment or ladder: None
Position self to accomplish the Essential Functions of the role: None
Receive and communicate information and ideas for understanding: None
Transport, position, and/or exert force:
Up to 10 pounds: Frequently
Up to 25 pounds: Occasionally
Up to 50 pounds: Occasionally
Up to 75 pounds: Occasionally
More than 100 pounds: Occasionally
Other weight: Up to___ pounds _____
Other: None
Consistent with the Americans with Disabilities Act (ADA), it is the policy of Mary Free Bed Rehabilitation Hospital to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact the Talent Acquisition team at [email protected].
Mary Free Bed is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, genetic information, veteran status, disability or other legally protected characteristic.