Rehab Secretary

Job description

Job Summary
A physical rehabilitation secretary involves checking patients in and out of the office, scheduling appointments, assisting with billing and insurance, and maintaining accurate medical records. Duties and responsibilities also include answering phones, greeting patients with a welcoming demeanor, and answering questions about patient care or treatment when possible. Preparing client charts, cleaning the reception area, and maintaining office inventory are also included. Protecting patient confidentiality is a significant part of the job and one must abide by federal HIPAA regulations.
Essential Functions
 Answer phone calls and e-mails, greeting patients and prospective patients and reminding them of upcoming appointments using good telephone etiquette.
 Coordinate with health care professionals about schedules, patients and any changes.
 Resolve scheduling conflicts as they occur
 Schedule, reschedule, and cancel patient appointments as required.
 Confirm patient appointments within 24-72 hours ahead of scheduled appointment.
 Answer patients’ questions regarding basic therapy evaluations and procedures.
 Provide instructions to patients to ensure that they are prepared for therapy examinations and procedures.
 Courteously receive incoming telephone calls and take messages as needed.
 Explain financial requirements and obligations to patients and the registration procedure.
 Verify insurance details and informing patients of un-covered fees.
 File documents accurately and organize supplies.
 Scan and forward all documents for insurance authorization and physician certification.
 Perform billing entry when needed.
Other Duties
 Type meeting minutes and various documents as requested
 Cover for rehabilitation aide duties as needed
 Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Minimum Education/Certifications
 High school diploma or GED
 Working knowledge of medical terminology and medical insurance plans.
 Proficient in Microsoft Office applications (Word, Excel, Outlook).
Minimum Work Experience One year preferred in a busy outpatient ambulatory care practice
Position Type/Expected Hours of Work:
Physical Demands Analysis:
 Sit for long periods of time.
 Make fast, repeated movements of fingers, hands, and wrists.
 Repeat the same movements
 Frequent short walks