Rehab Operations Supervisor

Job description

Job Description:
We are seeking an experienced and collaborative Rehab Operations Supervisor to lead a high-performing operational team focused on delivering exceptional service and achieving key performance goals. In this role, you will hire, develop, and engage team members while fostering a positive, accountable, and customer-focused environment.
As a subject matter expert and point of escalation, you will help remove operational barriers, support achievement of key performance indicators (KPIs), and champion continuous improvement. The ideal candidate is a strong people leader who can drive consistent processes, implement standardized best practices, and effectively support the day-to-day needs of the team.
Preferred Qualifications:
• Previous leadership or supervisory experience
• Experience with Epic, particularly Registration, Scheduling, and/or Referrals
• Demonstrated ability to develop and engage high-performing teams
• Experience supporting operational performance and KPIs
• Strong problem-solving skills with a continuous improvement mindset

Work Schedule
• On-site – Position requires on-site presence.
• Core business hours: Monday–Friday, hours may vary based on clinic needs.

Essential Functions
• Responsible for hiring, onboarding, and the development of talent (e.g. training, mentoring, knowledge, skills, tools); provides support, coaching and corrective action, career planning and progression; and is accountable for creating a team culture of engagement, compassion, and diversity.
• Management of team expenses including FTE budget allocations, overtime, scheduling and budgeted hours, timecard approval and oversight.
• High leadership acumen (e.g. excellent communication, approachable, follows through on commitments, trustworthy, purposeful); and subject matter expertise, representative for product and department, project management, and serves as an escalation point and helps to solve problems and remove barriers.
• Responsible for the operational performance of the team including employee metrics, department and company KPIs, obtainment of goals, continuous improvement, compliance to rules and regulations, and the delivery of excellent customer service.

Skills
• Coaching
• Employee Supervision
• Employee Engagement
• Customer Service
• Workforce Planning
• Communication
• Key Performance Indicators
• Mentorship

Minimum Qualifications
• Bachelor's degree in a business or health related course of study obtained through an accredited institution preferred. Education is verified.
• Three years leadership experience in a previous operational role preferred.
• Demonstrated operational experience and proficiency in prior roles.
• Demonstrated leadership experience and abilities (proactive, listening, team builder, coach, mentor, trustworthy, accountable, reliable, knowledgeable, growth mindset, continuous learner, compassionate).
• Demonstrated high engagement and performance with a passion for leadership and the development and success of others.
• Demonstrated ability of a high capacity for variable and challenging work, on-time delivery of high-quality work, time management, and task and project management.
• Demonstrated ability to effectively listen and communicate with diverse employees.
• Demonstrated alignment with company and department goals and strategies.

Physical Requirements
• Ongoing need for employee to see and read information, documents, monitors, identify equipment and supplies, and be able to assess customer needs.
• Frequent interactions with providers, colleagues, customers, patients/clients, and visitors that require employee to verbally communicate as well as hear and understand spoken information, needs, and issues quickly and accurately.
• Manual dexterity of hands and fingers to manipulate complex and delicate equipment with precision and accuracy. This includes frequent computer use for typing, accessing needed information, etc.

Location:
Wheat Ridge Clinic
Work City:
Wheat Ridge
Work State:
Colorado
Scheduled Weekly Hours:
40
The hourly range for this position is listed below. Actual hourly rate dependent upon experience.
$26.74 - $41.28
We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.
Learn more about our comprehensive benefits package here .
By applying for a position with Intermountain, I acknowledge that I will comply with all applicable Intermountain policies and expectations. If applying for a remote or hybrid role, this includes remote work expectations related to confidentiality, information security, work schedules, conflicts of interest, and use of company equipment. I further acknowledge that outside employment or activities may not interfere with job responsibilities or create a conflict of interest with Intermountain. Actual or reasonably perceived conflicts may be grounds for disqualification from consideration or, if hired, corrective action up to and including termination of employment.
Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
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All positions subject to close without notice.