Registration Clerk - Emergency

Job description

The ADMITTING REPRESENTATIVE is responsible for registering patients to the Hospital, including emergency registration. The duties of the ADMITTING REPRESENTATIVE include, but are not limited to:
• Conducting patient/guarantor interview, explaining hospital policies, patient financial responsibilities and patient / resident rights.
• Arranges patient admission to the facility. Receives and interviews incoming patients or relatives to obtain pertinent data and may verify insurance coverage. Assigns room and coordinates patient’s move to assigned room.
• Typing and processing necessary admission paperwork, ensuring accuracy of all necessary demographic and financial data.
• Identifying payor source for routing of revenue generated during the patient stay.
• Ensuring all pre-certification and/or authorization is obtained to meet individual payor payment authorization protocols.
• Performing pre-admitting counseling and resolution of routine admitting inquiries and problems.

The successful candidate will possess the following:
• High School Graduate or equivalent
• Two (2) years of experience in healthcare, insurance or related field
• Previous experience in an inpatient or outpatient admission setting or physician’s office preferred
• Knowledge / experience in patient accounting or with an insurance payor preferred
• Knowledge of medical terminology
• Excellent customer service skills
• Excellent communication (written and verbal) and organization skills required
• Proficient computer skills