Regional Director of Operations

Job description

Title: Regional Director of Operations
Reports to: Sr. VP of Operations
Effective Date: 10.2018 Revise Date: 07.16.2026
Summary
Plans, develops, directs, monitors and supports all operational, administrative, human resources, customer service and fiscal activities for the facility’s programs and services so as to ensure quality and consistency with company standards.
Core Responsibilities:
• Participate as a member of the governing body for facilities in the area of responsibility.
• Assure dissemination of policies and procedures established by the governing body.
• Recommend personnel actions (hiring, transfer, termination) related to Nursing Home Administrators to the governing body for approval.
• Monitor facilities for consistent implementation of policies and provide feedback to facility administrators.
• Maintain a corporate culture of accountability, teamwork, trust, communication, enthusiasm and collaboration.
• Maintain current knowledge of all rules, regulations, and standards governing accreditation, licensing, and service provision.
• Assure compliance with regulatory agency standards.
• Visit the company’s managed facility communities on a routine basis.
• In partnership with Operations Support Team, provide support/direction for successful operations including, but not limited to: census/revenue management, expense management, sales and marketing management, safety management, regulatory management.
• Initiate corrective action for regulatory, operational, fiscal or personnel performance falling below the established quality and efficiency standards.
• Provide input into the annual operating budget.
• Monitor monthly performance of the facility in relation to the budget and intervene as needed.
• Recruit, hire and provide orientation/training for a sufficient number of qualified staff to carry out facility programs and services.
• Implement strategies to achieve census goals as established in the annual operating plan.
• Assure adherence to corporate financial policies/procedures to achieve positive operating margins.
• Provide a summary of operational performance to the Vice President of Operations on a regular and trended basis.
• Maintain current knowledge of projected trends in skilled nursing.
• Identify and evaluate opportunities for program growth/development consistent with strategic goals .
• Develop and maintain professional relationships and memberships as appropriate .

Minimum Qualifications:
• Current Michigan NHA License, Secondary professional license is a plus
• Bachelor’s Degree in related fields, Master’s Degree preferred
• Five years Nursing Home Administrator experience required
• Three Verifiable State Surveys required
• Two years of Regional Leadership experience preferred

Working Conditions:
• 85% Travel is required.
• Sits, stands, bends, lifts and moves intermittently during working hours.
• Is subject to frequent interruptions.
• There may be instances of standing, walking, sitting, bending, stooping, squatting, grasping/gripping, finger dexterity, writing/data entry, lifting/carrying (up to 25 pounds).
• There may be instances of climbing stairs, pushing or pulling, reaching above shoulders.