Refund Specialist

Job description

Facility:
Bone and Joint Center: 3555 S National Ave, Springfield, Missouri, United States of America, 65807





Department:
1688 Patient Financial Services
Scheduled Weekly Hours:
40
Hours:
6:00 am - 2:30 pm
Work Shift:
Day Shift (United States of America)
CoxHealth is a leading healthcare system serving 25 counties across southwest Missouri and northern Arkansas. The organization includes six hospitals, 5 ERs, and over 80 clinics. CoxHealth has earned the following honors for workplace excellence:
• Named one of Modern Healthcare’s Best Places to work five times.
• Named one of America’s Greatest Workplaces, Greatest Workplaces in Healthcare (2025, 2026), Greatest Workplaces for Women (2023, 2024), and Greatest Workplaces for Diversity (2024) by Newsweek and Plant-A Insights Group .
• Acknowledged by Forbes as one of the Best Employers for New Grads.
• Healthcare Innovation's Top Companies to Work for in Healthcare (2025).

Benefits
• Medical, Vision, Dental, Retirement with Employer Match and more (20+ hrs/week)
• For a comprehensive list of benefits, please click here: Benefits | CoxHealth

Job Description:
Credit Resolution Team is responsible for managing and resolving outstanding credit balances related to patient accounts, insurance credits and refunds. This team works collaboratively with insurance companies and guarantors to ensure accurate billing, timely payments, and effective resolution of credit issues. Their goal is to maintain financial integrity, enhance patient satisfaction, and support the overall financial health of the healthcare organization.Education: ▪ Required: High School Diploma or Equivalent Experience: ▪ No Prior Experience Required Skills: ▪ Excellent verbal and written communication skills. ▪ Able to work independently and collaboratively in teams. ▪ Self starter. ▪ Proficient in using computers and computer systems. ▪ Proficient in online refund data entry. Licensure/Certification/Registration: ▪ N/A