Referrals Coordinator

Job description

General Summary
The Referral Coordinator will make sure patients are being referred to appropriate specialists or clinics according to the provider’s specifications in a timely manner in accordance with the Hope Health referral process.
DUTIES & RESPONSIBILITIES
• Utilize the appropriate referral process to assist OB/cash pay/indigent patients who have been referred to a specialist by a Hope Health provider.
• Schedule appointments with specialists for indigent patients who have received a referral from a Hope Health provider.
• Utilize the appropriate referral documentation and submit, along with the referral request, to designated specialist, per provider request.
• Maintain appropriate logs and/or paperwork for tracking patients throughout the referral process until results or records are received from the specialist to whom the patient has been referred.
• Return or receive patient phone calls during office hours or assist patients in the office as needed in order to assist with the referral process.
• Obtain pre-authorization from insurance companies or other third-party payer for services to be rendered for patients at other locations.
• Enter referral-related information into the patient’s electronic medical record.
• Assist Director of Nursing, medical assistants and providers as needed within the scope of licensure.

KNOWLEDGE, SKILLS & ABILITIES
• Understands ethics of confidentiality
• Possesses strong organizational and time management skills, self-starter
• Ability to understand written and verbal instruction, excel in neatness and efficiency
• Must be able to communicate well and work effectively with patients, staff and providers
• Have an understanding of medical terminology
• Current knowledge of insurance coverage, pre-authorization and referral process
• Must be able to speak politely, courteously, and effectively in person and by phone
• Assists others as needed

EDUCATION & EXPERIENCE
• Graduated from an accredited High School or equivalent
• A minimum of one (1) year of medical office experience working (required)
• Experience in EHR and/or EDR system (strongly preferred)
• Previous computer experience or training (required)

Expected hours: 40 per week
Benefits:
• 401(k)
• AD&D insurance
• Dental insurance
• Disability insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:
• Monday to Friday

Work setting:
• Clinic
• In-person

Work Location: Waxahachie