Referral Coordinator

Job description

Description
Weiser Memorial Hospital--rated one of Idaho's best places to work--is looking to hire a Referral Coordinator to join our team.
As Referral Coordinator, you will support both direct and indirect patient care, serving as a key liaison between patients, families, staff, and providers—scheduling ancillary services, verifying orders, coordinating authorizations, and ensuring all paperwork and equipment are in place for procedures. You’ll play a vital part in upholding hospital policies, ensuring regulatory compliance, and contributing to continuous improvement efforts.
Weiser Memorial Hospital, a PERSI employer, offers a competitive benefits package in addition to continuing education and professional development opportunities.
Benefits include, but are not limited to:
• Idaho State Retirement (PERSI)
• 401(k)
• Medical, dental, and vision insurance plans
• Discounted medical services
• Medical and dependent care savings plans
• Guaranteed life insurance
• Employee Assistance Program
• Voluntary Air St. Luke's Membership

Weiser Memorial Hospital participates in eVerify and is an Equal Opportunity Employer.
Weiser, ID, is located in Western Idaho, minutes away from I-84 and offers a lower cost of living than the national average, including nearby Boise. Weiser is well-known for its many rivers, access to outdoor recreational areas, and as the host of the annual National Old-time Fiddlers' Contest & Festival.
DUTIES AND RESPONSIBILITIES:
• Schedules and confirms patient diagnostic appointments, surgeries, ancillary services, and other medical consultations.
• Obtains prior authorizations and completes paperwork for ancillary diagnostic appointments.
• Answers telephones and directs calls to appropriate staff. Answers telephone according to the WMH standards of behavior and communicates information to the appropriate personnel/family.
• Demonstrates an ability to be flexible, organized and function under stressful situations.
• Treats patients, families, and staff with respect and dignity.
• Communicates appropriately and clearly with supervisor, co-workers and physicians.

Requirements
• High School Graduate or Equivalent
• Maintains current CNA licensure in the state of Idaho or current Registered or Certified Medical Assistant
• Current BLS Certification.
• Ability to use sound judgment and cope with potentially stressful situations
• Ability and willingness to exhibit behaviors consistent with standards of performance improvement and organizational values (e.g., efficiency & financial responsibility, safety, partnership & service, teamwork, compassion, integrity, and trust & respect).
• Ability and willingness to exhibit behaviors consistent with principles for service excellence.
• Able to communicate effectively in English, both verbally and in writing. Additional languages preferred.
• Basic computer knowledge.
• Knowledge of medical terminology