Referral and Registration Center Representative

Job description

Responsibilities
Independence Physician Management (IPM) was formed in 2012 as the physician services unit. IPM develops and manages multi-specialty physician networks and urgent care clinics within the Acute Care and Behavioral Health Divisions. A subsidiary of UHS, IPM operates in 13 markets across 7 states – and counting. We help doctors manage their practices and clinical procedures so they can concentrate on caring for their patients.
To learn more about IPM visit Physician Services - Independence Physician Management - UHS.
The Referral and Registration Representative provides accurate and efficient Referral and Registration Services on behalf of its customers, UHS’s Acute Care Hospitals and Physician Networks. Services provided include, but are not limited to, providing physician referral services, class and event registrations, service line referrals, providing general information, and facilitating appointments with physicians. Services provided support the financial health of its customers. Continuously practice the Standards of UHS Service Excellence program in all job-related functions.
Hours: 11:30am -8:00pm, Monday-Friday
Remote opportunity
Job Responsibilities:
• Maintains accurate records within a shared database.
• Processes inbound Physician Referral Calls. Assists callers by helping to match them with doctors and facilitates scheduling appointments.
• Processes inbound calls for registration in hospital seminars, screenings and education classes.
• Processes digital requests for physician referrals.
• Contributes to team goals and achieves individual goals.
• Collects and accurately documents caller demographics.
• Interacts appropriately with physician’s office staff.

Benefit & Rewards Highlights:
• Challenging and rewarding work environment
• Competitive Compensation & Generous Paid Time Off
• Excellent Medical, Dental, Vision and Prescription Drug Plans
• 401(K) with company match and discounted stock plan
• Career development opportunities within UHS and its 300+ Subsidiaries!
• Pet Insurance
• More information is available on our Benefits Guest Website: benefits.uhsguest.com

Qualifications
• High school diploma required with a minimum of 1-3 years experience required. Associates degree preferred.
• Customer service experience.
• Medical terminology/health insurance navigation preferred.
• Phone etiquette.
• Strong communication skills verbal and written.
• Medical terminology a plus.
• Strong desire to work within a team structure.
• Ability to return successful results when conducting internet searches.
• Call/contact center experience a plus.
• Bilingual a plus.
• Scheduled hours are 11:30am to 8:00pm Monday - Friday.

EEO Statement
All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.
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We are aware of a scam whereby imposters are posing as Recruiters from UHS, and our subsidiary hospitals and facilities. Beware of anyone requesting financial or personal information.
At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skill set and experience with the best possible career path at UHS and our subsidiaries. During the recruitment process, no recruiter or employee will request financial or personal information (e.g., Social Security Number, credit card or bank information, etc.) from you via email. Our recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc.
If you suspect a fraudulent job posting or job-related email mentioning UHS or its subsidiaries, we encourage you to report such concerns to appropriate law enforcement. We encourage you to refer to legitimate UHS and UHS subsidiary career websites to verify job opportunities and not rely on unsolicited calls from recruiters.