Receptionist

Job description

Position Summary: Receptionist FT 40 Hours Monday- Friday 8a-430p Haverhill.
Job Description:
• Responsible and accountable to greet patients, visitors and employees in the Seton and Saint Margaret's lobby areas quickly and in a pleasant manner.
• Direct visitors to their destinations.
• Answer Patient Information telephone lines.
• Maintains a professional, pleasant and helpful manner and communicates in a warm and courteous manner.

Essential Functions:
• Greet and direct visitors and patients.
• Responsible for answering busy telephone lines, answering inquiries regarding patient information, patient condition, patient whereabouts, CSEMC information inquiries, etc.
• Maintains diplomatic working relationships with physicians, volunteers, and all other staff members and the general public to ensure optimum performance standards in the Telecommunications Dept.
• Directs flower deliveries.
• Work limited supervision and exert good judgment based on sound logic and adhere to hospital and departmental procedures.
• Perform simultaneous tasks and executes sound judgment under hectic circumstances.
• Maintain a professional, pleasant and helpful manner, communicate in a warm and courteous manner.
• Anticipate customer needs and be flexible in responding to them.

Minimum Qualifications
• Education: High School Diploma
• Certification/Licensure: N/A

• Other: Three years in a business/hospital setting with an emphasis on customer service. Typing, computer data entry, excellent telephone techniques and skills. Ability to handle varied and sometimes intense customer service issues in a pleasant and businesslike manner.