Receptionist - Full Time

Job description

Overview
Receptionist - Full Time (9:00am-7:30pm rotating weekends) - Green Bay, WI
Green Bay Rehabilitation Hospital is a cutting-edge inpatient rehabilitation facility dedicated to helping patients reclaim their lives following serious injuries and illnesses. We provide intensive rehabilitation services for individuals recovering from stroke, brain and spinal cord injuries, multiple traumas, orthopedic conditions, and other medically complex diagnoses.
Our interdisciplinary team of board-certified rehabilitation physicians (physiatrists), nurses, therapists, and healthcare professionals work together to deliver personalized treatment plans focused on restoring independence, mobility, communication, and activities of daily living. With a state-of-the-art therapy gym, advanced technology, and a compassionate approach to patient care, we are committed to achieving exceptional outcomes for every patient we serve.
If you enjoy providing outstanding customer service in a fast-paced healthcare environment and want to be part of a team that truly makes a difference, we invite you to apply.
Position Summary
The Receptionist serves as the first point of contact for patients, families, visitors, referral sources, and hospital staff. This position plays a vital role in creating a welcoming environment while supporting the admissions process, telecommunications, insurance verification, and other administrative functions to ensure excellent patient service.
Our hospital offers comprehensive benefits, designed to support your health and financial well-being.
Benefits:
• PPO and High-Deductible Medical Plan options
• Flexible Spending and Health Savings Account options available
• Dental and Vision coverage
• 401K with employer matching
• Life insurance
• Short-and-long term disability

Wellness & Work Life Balance:
• Employee Assistance Program
• Wellness Program with quarterly wellness challenges with participation incentives
• Earned Time Off - start accruing vacation time on start date

Qualifications
Required Skills
• One year of reception experience in a healthcare setting preferred.
• Insurance verification experience preferred .
• Prior authorization experience preferred .
• OR any equivalent combination of education and experience.

Additional Qualifications/Skills
• Excellent customer service and interpersonal skills.
• Demonstrates general computer proficiency including data entry, word processing, email, and electronic record management.
• Effective organizational and time management skills.
• Strong attention to detail and accuracy in documentation.
• Excellent written and verbal communication skills.
• Ability to maintain quality and safety standards.
• Ability to maintain confidentiality and comply with HIPAA regulations.
• Ability to work collaboratively and professionally with patients, families, physicians, and coworkers.
• Ability to multitask in a fast-paced healthcare environment while maintaining a positive and professional demeanor.

Responsibilities
• Serve as the first point of contact by greeting patients, visitors, and vendors in a friendly and professional manner.
• Answer incoming telephone calls and direct callers appropriately.
• Provide hospital telecommunications services utilizing telephones, paging systems, radios, and other communication tools.
• Facilitate patient flow from referral through admission in a timely, accurate, and professional manner.
• Obtain and verify demographic and financial information to ensure accurate patient registration and billing.
• Verify insurance benefits and eligibility as needed.
• Assist with obtaining and tracking prior authorizations when applicable.
• Validate and enter charges into appropriate systems.
• Maintain records related to hospital telecommunications, on-call schedules, paging, and other communication activities.
• Adapt to changing priorities while maintaining effective communication and exceptional customer service.
• Protect patient confidentiality and comply with all hospital policies and HIPAA regulations.
• Support the hospital's mission, values, and Guiding Principles through daily interactions with patients, families, visitors, and coworkers.
• Perform other administrative duties as assigned to support hospital operations.