Project Manager

Job description

Description
Job Duties
The Project Manager – Embrace U supports new location openings and assigned operational initiatives by
coordinating project plans, timelines, communications, training logistics, and post-opening follow-up. This
role partners closely with the Regional Director, operations team, Embrace U location contacts, and
corporate stakeholders to keep projects organized and aligned with patient care, compliance, and
community goals.
• Work with the operations team to implement and oversee projects that impact Embrace U location

operations and patient care.
• Develop and oversee project plans for new Embrace U location openings and assigned operational

initiatives.
• Partner with the operations team on process improvement initiatives.
• Work alongside the Regional Director to open new Embrace U locations, oversee implementation

timelines, and monitor progress.
• Manage project management tools, including Salesforce and Lightning Step.
• Communicate project progress to Regional Director, operations team members, Embrace U location

key contacts, and corporate stakeholders.
• Ensure completion of tasks related to assigned projects.
• Assist in identifying project objectives.
• Identify problems and implement solutions to improve performance against established objectives.
• Coordinate internal meetings for assigned projects and new Embrace U location openings.
• Participate in kickoff meetings.
• Gather information from the operations team to provide visibility into Embrace U project progress

and opportunities for improvement.
• Facilitate discussions and conduct meetings to address project-related issues.
• Work closely with the Operations team to develop community education plans and set initial

training objectives for new Embrace U locations.
• Assist Regional Director with coordinating new employee training and travel setup for new Embrace

U locations.
• Manage projects for opening new Embrace U locations and maintain oversight of each new

location’s success for at least 12 months post-opening.
• Be responsible for the training of all new Office Patient Coordinators across Embrace U.
• Perform other duties as requested by the supervisor.

3 Cs:
• Care – Provide the best possible patient care.
• Compliance – Ensure the program operates within all applicable regulations.
• Community – Serve as a positive addition to the local community.

A. Care: All employees are expected to provide the best possible patient care.
• Ensure a caring and supportive environment that promotes healing.
• Ensure the initial intake of each potential patient is completed accurately.
• Participate in staffing as needed and share relevant information with treatment team

members to support patient success.
• Ensure each patient treatment plan is completed accurately.
• Ensure the required triple check of therapist documentation is completed accurately before

billing.
6. Maintain communication with the Regional Director and provide timely updates about any
issue that may impact patients or Embrace U.
• Ensure preparation for physician days and required information.
• Coordinate schedules with the psychiatrist to ensure participation with the treatment team.
• Demonstrate knowledge of mental health assessment for adolescents, case management,

and behavioral health disorders.
10 . Delegate as needed to ensure continuity of care and timely completion of deadlines.
11 . Ensure operational outcomes meet or exceed budgeted expectations.
B. Compliance: Ensure the program operates within all applicable regulations.
• Ensure all applicable federal rules and regulations are followed.
• Prepare for surveys by regulatory groups.
• Provide evaluations and documentation according to established guidelines.
• Stay current on all training obligations.
• Ensure all forms are signed and completed appropriately.
• Respond to inquiries in a timely manner and provide referrals and follow-up as necessary.
• Provide reports as requested by the Regional Director

C. Community: Serve as a Positive Addition to the Local Community
• Participate in community events.
• Provide community education on a weekly basis and ensure the community is aware of the

adolescent outpatient program.
• Maintain up-to-date community education contacts.
• Participate in customer service training as it relates to community integration.
• Serve as a member of the hospital leadership team.

Requirements
Qualifications
• Bachelor’s Degree preferred.
• Experience working in healthcare preferred.
• 5 years project management experience preferred.
• Mid-level computer knowledge
• Strong interpersonal skills