Practice Assistant II, Orthopedics

Job description

Site: The Brigham and Women's Hospital, Inc.
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
Department of Orthopedics | Onsite | Full-Time
Build your career in healthcare while making a meaningful difference in the patient experience!
We are seeking a friendly, organized, and patient-focused Practice Assistant II to join the Department of Orthopedics. In this highly visible role, you’ll support both administrative and clinical operations while helping patients feel welcomed, informed, and supported throughout their visit.
This is a great opportunity for an experienced administrative professional who enjoys working in a fast-paced environment and wants to continue building a career in healthcare while supporting a collaborative orthopedic team.
What You’ll Do
• Serve as a key point of contact for patients, providing a welcoming and professional experience throughout scheduling, check-in, and check-out.
• Coordinate patient appointments, maintain appointment records, answer incoming calls, and respond to routine patient inquiries.
• Process patient billing forms, scan documentation into the medical record, and request outside medical records and laboratory results as needed.
• Support daily office operations, including filing, correspondence, schedules, mail, faxes, and other administrative tasks.
• Collect co-payments when required and assist with messages related to prior authorizations, provider questions, prescription refills, and test results.
• Serve as a resource for scheduling, registration, and billing systems, providing assistance and training to colleagues as needed.
• Support more advanced administrative functions, including surgical scheduling and provider schedule changes or blocking, as assigned.
• Collaborate with patients, providers, and administrative staff to help ensure efficient practice operations and a positive patient experience.

Qualifications
• High school diploma or equivalent required.
• 2–3 years of office experience required.
• Proficiency in Microsoft Office Suite and familiarity with standard office operations and procedures.
• Strong written and verbal communication skills.
• Ability to manage phone inquiries, resolve routine issues, and communicate clearly with patients and colleagues.
• Strong organizational and time management skills with the ability to manage multiple tasks effectively.
• Ability to follow established protocols, work within systems, and maintain accuracy in a busy practice environment.

Additional Job Details (if applicable)
Why Join Our Team?
• Onsite, full-time opportunity within the Department of Orthopedics.
• Comprehensive benefits, including medical, dental, and vision coverage.
• 403(b) retirement plan.
• Tuition reimbursement.
• Discounted MBTA pass and additional employee perks.
• Opportunity to grow your career within a specialized orthopedic practice.
• Develop valuable expertise in patient access, scheduling, registration, billing, and practice operations.
• Collaborate with physicians, clinical teams, and administrative colleagues dedicated to delivering exceptional orthopedic care.
• Gain experience with advanced practice operations, including surgical scheduling and complex provider scheduling.

You’ll play an important role in supporting efficient orthopedic practice operations while helping create a positive experience for patients throughout their care. Join a collaborative team where your organization, communication skills, and commitment to service make a meaningful impact every day!
Remote Type
Onsite
Work Location
1133 Centre Street
Scheduled Weekly Hours
40
Employee Type
Regular
Work Shift
Day (United States of America)
Pay Range
$17.71 - $24.94/Hourly
Grade
3
At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.
EEO Statement:
2200 The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.