Physician Office Supervisor - Internal & Family Medicine Associates

Job description

Responsibilities:
• Greets patients and visitors in a friendly and courteous manner always facing forward with attention on the patient/visitor.
• Answers telephone within three rings using good customer service skills to ascertain the nature of the call as needed.
• Uses proper telephone etiquette when receiving and transferring calls; speaks clearly and concisely. Exercises tact and diplomacy.
• Maintains confidentiality in talking with patients, upholding policies and setting an example.
• PTO Approval for Providers/Staff
• Handles Customer complaints as appropriate
• Review daily, monthly, quarterly insurance/billing reports.
• Leads teams with:
• Service Excellence
• Operational Budget Goals
• Daily Huddles
• Handles Human Resources tasks:
• HR issues with staff/Manager appropriately
• Hires staff with Manager
• Oversees training of New Employees
• Supports Providers with CME, Onboarding, White Coats, Boards, Greenlight, Meetings, and licensing as needed.
• Creates Call Schedule with locum company and processes payment.
• Creates Call Schedule for providers as needed.
• Reviews, optimizes, and monitors all processes in the office.
• Reports any defects/anomalies to Manager immediately.
• Monitors CLIA, Shred, Hazardous waste usage, equipment, license
• Performs other duties as assigned.

Qualifications:
• Basic knowledge of computer input required.
• Must be able to perform basic clerical functions.
• Comprehends medical terminology.
• Good spelling and number skills required.
• Clear, concise voice required.

Requirements:
Degrees:
High School/Ged