Physician Office Manager II - McLeod Oncology & Hematology

Job description

Responsibilities:
• Manages Patient Account Representatives, including Registration, Communications Representatives, Managed Care, Referrals, Reception, Medical Records, and Check Out Areas to maintain high level of customer service daily.
• Initiates all Human Resources actions for direct reports.
• Develops and implements policies and procedures for assigned areas.
• Exercises discretion and independent judgement in the management of clerical processes and workflows.
• Utilizes rapid cycle quality improvement techniques to address and correct operational performance issues.
• Manages all Patient Access/Scheduling/Demographics/Medical Records/Telephone Encounter related functions within the electronic health system. Ensures integrity of system data and staff performance related to clerical documentation processes.
• Monitors performance of assigned areas as it pertains to achievement of Service Excellence standards, utilizing assessment tools such as patient satisfaction survey results to evaluate and correct issues.

Qualifications:
• Ten years’ applicable work experience accepted in lieu of educational requirement.
• 3 years’ applicable work experience, supervisor or management experience preferred.
• Extensive Communications skills both verbal and written.
• Problem solving and organizational skills.
• Conflict negotiation skills
• Clerical skills with emphasis in resource management
• Ability to insure the confidentiality of issues.
• Strong computer skills including skills in all Microsoft Office applications, with expert Excel skills.
• Experience working with electronic health records.

Requirements:
Degrees:
Bachelors Degree