Patient Services Representative, Mulitspecialty, Full-Time, Days

Job description

Be a part of a world-class academic healthcare system at UChicago Medicine as a Patient Services Representative with our Multispecialty Clinic at our Cottage Grove location. In this role, you will partner with the rest of the clinical team to provide patients the highest quality of care.
The Patient Service Representative functions as a staff member who, under the direction of the Patient Care Manager, provides support to the patient/significant others, physician, care and multidisciplinary teams, and additional care center staff to facilitate patient care within the patient care units. The Patient Service Representative maintains a clean, orderly work environment that is conducive to the provision and coordination of patient centered care.
Essential Job Functions:
• Facilitates the patient admission process.
• Answers patient intercom and ensures that requests are referred to the appropriate staff immediately.
• Arranges patient transportation to outside agencies.
• Coordinates facilities information (e.g. work orders) as received by unit staff, maintains records of requests and follows up as needed to assure task completion and relays information back to the appropriate staff regarding the status of outstanding work orders.
• Assembles, organizes, and maintains patient medical records/charts according to hospital policies and procedures and ensures and obtains necessary signatures as required for all forms according to hospital policy and procedure.
• Inputs patient charges via computer system, assists in the orientation of new staff, cross-covers multiple patient care units during regular work shift when required and runs errands as deemed necessary by Care Center leadership.
• Answers incoming telephone calls promptly and courteously.

Required Qualifications:
• High School diploma or equivalent.
• At least one year of general office experience, preferably in a medical/clinical setting.
• Good written and verbal communication, organizational and customer service skills.
• Ability to multitask effectively, uses discretion and good judgment, and maintains patient confidentiality.
• Must be able to independently and professionally interact with customers, internal and external to the Hospitals.
• Proficiency in MS Office Suite, ability to learn and utilize applicable software.

Preferred Qualifications:
• ED experience
• Associate Business courses

Position Details:
• Job Type/FTE: Full-Time (1.0 FTE)
• Shift: Day, Monday-Friday 9:30am-6:00pm
• Work Location: Cottage Grove
• Unit/Department: Multispecialty
• CBA Code: 743 Clerical