Patient Services Representative
- IL
- Day shift
Job description
Be a part of a world-class academic healthcare system at UChicago Medicine as a Patient Services Representative at our Hyde Park campus. This is an onsite position.
Under general supervision, the Patient Services Representative supports patient scheduling, registration, and customer service. The representative collects and verifies information needed for patient records and billing, responds to patient questions, and coordinates with clinical and administrative teams.
Essential Job Functions
• Greet patients courteously and provide assistance upon arrival.
• Schedule appointments, procedures, or services as assigned.
• Collect and enter patient demographic, insurance, guarantor, and financial information accurately.
• Verify insurance information and obtain referrals, authorizations, or pre-certifications as required.
• Explain applicable registration, payment, and scheduling information to patients.
• Respond to patient questions and help resolve concerns, referring complex issues to the appropriate team.
• Prepare correspondence, maintain records, and document account or scheduling activity.
• Protect confidential patient information and follow department and hospital procedures.
• Perform other duties as assigned.
Required Qualifications
• High school diploma or equivalent.
• Knowledge of scheduling, insurance verification, and hospital billing processes.
• Strong written and verbal communication, organization, and customer service skills.
• Ability to manage multiple tasks, use good judgment, and handle confidential information.
• Ability to type 35 words per minute.
• Proficiency with Microsoft Office and applicable systems.
Preferred Qualifications
• Bachelor’s degree.
• Experience assisting patients with electronic registration or other patient-facing technology.
• Compassionate, patient-centered approach to service.
Job Type/FTE: Full Time, 1.0 FTE
Schedule: Monday–Friday, 8:30 a.m.–5:00 p.m.
Shift: Days
Weekend Requirement: No weekends
Work Location: Onsite, Hyde Park
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