Patient Services - Referrals

Job description

The Patient Services role supports Access Community Health Centers (Access) patients by coordinating care-related services, facilitating communication among patients, providers, care teams, and community partners, and assisting with follow-up activities that promote continuity of care. This includes supporting patients who may be at higher risk, prenatal patients, and individuals who may not have previously been connected to health care services or who experience barriers to accessing care. The Patient Service role serves as a resource for patients by helping them navigate available services, referrals, and community-based programs. The role also supports timely access to care by helping identify and address barriers that may impact a patient's ability to receive needed services.
The position works with internal departments and external community partners/organizations to help connect patients with appropriate resources and support services. Through effective communication, coordination, patient engagement, communication, and relationship building, this role contributes to enhanced patient experience, improved access to services, continuity of care, and positive health outcomes.
Required Qualifications:
• A minimum of a high school diploma or equivalent and two years of health care experience and/or social services experience.
• OR an associate’s degree in health care, social services, or related field.
• Basic computer skills to be able to send and receive email and use programs such as Microsoft Excel, Word, and Access.

Desired Qualifications:
• Experience in health benefits counseling
• Experience in women’s health issues and/or working with a prenatal population
• Experience with diverse cultures
• Previous experience using Epic medical software
• Fluent in Spanish and English

Compensation and Benefits:
Our total compensation package includes competitive wages and a full range of attractive benefits.
Compensation starts at $21.80 and is adjusted based on experience.
Health Insurance
Dental Insurance
Life Insurance
Vision Insurance
Accidental Death & Dismemberment Insurance
Accident Insurance
Critical Illness Insurance
Long and Short-term Disability Insurance
401(k) Retirement Plan (100% vested with employer match)
Paid Time Off (hours given upfront for vacation and personal time)
Sick Time Off
Paid Holidays
Tuition Reimbursement
Flexible Spending Plans
Health Savings Account
Employee Assistance Program (EAP)
Transportation Program
Childcare Referral Program
Calm App Subscription
Career Growth and Development
Other:
Access is an eligible employer under the Public Service Loan Forgiveness (PSLF) program
Support our mission:
Improving health. Improving lives.
COVID-19 Vaccine:
Proof that you are fully vaccinated is a condition of employment. Access Community Health Centers will provide reasonable accommodations to individuals who cannot be vaccinated because of a disability or sincerely held religious beliefs when doing so does not compromise the safety of others or impose an undue hardship on our organization.
All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status