Patient Services Coordinator IV | Surgery Scheduler

Job description

What We Offer
Responsible for timely and accurate recording of patient demographics, insurance information, patient charges and collections. Scheduling patient appointments in a timely and accurate manner. Cross-training required in multiple administrative support functions.
Hours / Schedule: Monday–Thursday, 7:45 AM–4:30 PM; Friday, 7:45 AM–3:00 PM.
What You'll Do
• Patient Registration & Check-Out: Accurately register patients, verify demographics and insurance, collect co-pays and balances, process payments, and ensure required documentation is completed and filed.
• Scheduling: Schedule new and established patient appointments based on patient needs, provider availability, and urgency while maintaining accurate patient information.
• Epic & Charge Entry: Manage Epic work queues, including charge review, claim edits, follow-up, and missing guarantor issues. Research and resolve billing errors, denials, and charge discrepancies to support accurate and timely claims processing.
• Insurance & Billing Support: Resolve patient billing and insurance questions, assist with charge capture, and collaborate with coding and revenue cycle teams to address issues and improve accuracy.
• Daily Reconciliation & Clerical Support: Reconcile daily payments and reports, prepare deposits, verify charges, answer phones, communicate messages, and complete general administrative duties.
• Teamwork & Patient Experience: Collaborate with team members to improve workflows and patient outcomes. Provide clear, compassionate communication, keep patients informed, explain processes in plain language, and promote an inclusive, positive patient experience.

What We're Looking For
• Education: High School Diploma or GED, required.
• Experience: One year of clerical experience in medical office setting, required. Other related experience may be considered in lieu of medical office experience.
• Additional Skills Required: Knowledge of medical office software for the following: updating patient demographic information, posting charges, copays, and scheduling patient appointments. Requires excellent verbal communication skills. Must be able to work with changing priorities. Requires excellent organizational, problem solving and critical thinking skills. Must be able to interact with individuals of all cultures and levels of authority. Requires the ability to maintain confidentiality. Must be able to function as part of a team. Must possess initiative. Basic medical terminology required, knowledge can be obtained through formal classes or work experience. High level of working knowledge of EPIC systems. Detailed knowledge of multiple payors billing requirements. Familiarity of coding requirements for practice specialty.
• Additional Skills Preferred: Proficient in use of all computer software utilized in practice.

Why Choose Novant Health?
At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves.
Job Opening ID
196697
• Patient Registration & Check-Out: Accurately register patients, verify demographics and insurance, collect co-pays and balances, process payments, and ensure required documentation is completed and filed.
• Scheduling: Schedule new and established patient appointments based on patient needs, provider availability, and urgency while maintaining accurate patient information.
• Epic & Charge Entry: Manage Epic work queues, including charge review, claim edits, follow-up, and missing guarantor issues. Research and resolve billing errors, denials, and charge discrepancies to support accurate and timely claims processing.
• Insurance & Billing Support: Resolve patient billing and insurance questions, assist with charge capture, and collaborate with coding and revenue cycle teams to address issues and improve accuracy.
• Daily Reconciliation & Clerical Support: Reconcile daily payments and reports, prepare deposits, verify charges, answer phones, communicate messages, and complete general administrative duties.
• Teamwork & Patient Experience: Collaborate with team members to improve workflows and patient outcomes. Provide clear, compassionate communication, keep patients informed, explain processes in plain language, and promote an inclusive, positive patient experience.