Patient Services Coordinator III

Job description

What We Offer
Patient Services Coordinator III- Glen Meade Center for Women's Health
Join a collaborative healthcare team where every interaction makes a difference. As a Patient Services Coordinator III, you'll help create a seamless patient experience by coordinating appointments, managing patient inquiries, supporting daily operations, and working closely with clinical teams to ensure patients receive exceptional service and compassionate care while supporting your professional growth.
Why Choose Novant Health:
• Day-one medical, dental, and vision benefits
• Flexible scheduling and generous paid time off to support work-life balance
• Tuition support programs and career advancement opportunities, including specialty certifications
• 6% retirement match and competitive total rewards package
• Mental Health, well-being, telehealth, and therapy resources for you and your family

Facility: Glen Meade Center for Women's Health| Location: Wilmington, NC, Full-Time | Work Schedule: Monday- Friday 8am-5pm
What You'll Do
Oversees and coordinates patient access and administrative services, including scheduling appointments, managing referrals, verifying insurance, obtaining authorizations, and resolving complex patient inquiries.
This role provides advanced support to patients and clinical teams, helps ensure efficient daily operations, and maintains accurate patient records while delivering excellent customer service.
Responsible for timely and accurate recording of patient demographics, insurance information, patient charges and collections. Scheduling patient appointments in a timely and accurate manner. Cross-training required in multiple administrative support functions.
What We're Looking For
• Education: High School Diploma or GED, required.
• Experience: One year of clerical experience in medical office setting, required. Other related experience may be considered in lieu of medical office experience.
• Additional Skills (required): Knowledge of medical office software for the following: updating patient demographic information, posting charges, copays, and scheduling patient appointments. Requires excellent verbal communication skills. Must be able to work with changing priorities. Requires excellent organizational, problem solving and critical thinking skills. Must be able to interact with individuals of all cultures and levels of authority. Requires the ability to maintain confidentiality. Must be able to function as part of a team. Must possess initiative. Basic medical terminology required, knowledge can be obtained through formal classes or work experience. High level of working knowledge of EPIC systems. Detailed knowledge of multiple payors billing requirements. Familiarity of coding requirements for practice specialty.
• Additional Skills (preferred): Proficient in use of all computer software utilized in practice.

Why Choose Novant Health?
At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves.
Job Opening ID
197891