Patient Service Representative - Urology Clinic

Job description

Find your calling at Mercy!
The Patient Services Representative plays a crucial role in ensuring the smooth operation of the clinic practice by managing patient interactions, administrative tasks, and providing exceptional customer service. This position requires a high level of professionalism, communication skills, and the ability to handle a variety of responsibilities efficiently.
Position Details:
Patient Service Representative – Mercy Clinic Southfork Urology
Location: 12700 Southfork Rd. Saint Louis, MO 63128
Schedule: Full-Time | Monday–Friday, 8:00 AM – 4:30 PM (40 hours/week)
Qualifications:
• Education : High school diploma or equivalent.
• Experience : Customer service experience preferred

Responsibilities:
• Greet and register patients; verify identity and manage check‑in/check‑out
• Answer phones and perform clerical tasks including Epic charting, scanning, faxing, and document handling
• Schedule appointments, procedures, and testing; provide timely estimates and Good Faith Estimates
• Monitor provider schedules, communicate delays, and coordinate with staff to ensure efficient clinic flow
• Maintain accurate registration, EHRs, and assigned work queues
• Handle patient concerns professionally and escalate as needed
• Manage daily cash drawer, accounts receivable tasks, and payment plans
• Support EPIC updates, departmental initiatives, and clinic communications
• Maintain a safe, clean reception area and adhere to safety, privacy, and infection control policies
• Perform other duties as assigned

Skills, Knowledge and Abilities:
• Knowledge of medical terminology, insurance, and billing processes
• Clear and professional verbal and written communication skills
• Basic computer skills, including accurate data entry
• Strong customer service skills with a patient‑focused approach
• High attention to detail and accuracy
• Ability to maintain confidentiality and comply with privacy policies
• Adaptable, professional, and able to work well under pressure
• Effective problem‑solving and issue resolution skills

Benefits Start Day One!
Comprehensive Health Coverage
Medical, dental, and vision through United Healthcare
Generous Paid Time Off
Up to 34 days annually , including vacation, holidays, personal time, and short-term illness
Paid Parental Leave
Supporting you and your growing family
401(k) with Employer Match
Invest in your future with confidence
Tuition Reimbursement
Up to $2,000 annually for continuing education after 12 months
Dependent Care FSA Contribution
$100 per month for eligible participants
Paid Volunteer Time
Give back to your community while on the clock
Free Parking
Convenience that saves you time and money
Career Growth Opportunities
Advance your skills and grow your career within Mercy
Make a Difference Every Day
Bring your skills to Mercy Clinic Urology at Southfork and join a team committed to providing compassionate, high-quality care. If you're looking for a specialty clinic where you can build your skills, connect with patients, and enjoy a consistent weekday schedule, we'd love to hear from you!
Why Mercy?
From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.
Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.